Retail Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
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About the role
- Lead the boutique to successfully achieve its commercial objectives
- Identify opportunities to optimise the boutique’s success
- Ensure the commercial deliverables and KPI’s are achieved
- Translate the boutique’s commercial objectives into tangible KPI’s
- Develop and execute the strategic plan aligned to the wider business goals
- Align employee work schedules with sales plans for appropriate floor coverage
- Role model and develop a culture of outstanding service
- Advocate the importance of being a passionate Nespresso brand ambassador
- Inspire and develop a team
- Develop great relationships with Selfridges and local stores
- Deliver a local calendar of events to drive brand awareness
Requirements
- Proven retail leadership experience, ideally within a luxury environment
- Custom to managing teams at pace with a passion on customer centric experiences
- Supporting people to develop coupled with a solid understand of HR best practice and management of employee relations cases
- The ability to rapidly build great working relationships with your customer base
- Experience of making strategic decisions and action planning to drive the right results
- Exceptional communication and interpersonal skills
Benefits
- Competitive salary
- Potential for up to a 10% annual bonus
- Private medical insurance
- Complimentary Nespresso coffee machine and monthly capsule allowance
- 25 days holiday entitlement with bank holidays on top
- Pension scheme
- A focus on personal development and growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcustomer centricityteam developmentrelationship buildingstrategic decision makingaction planningcommunicationinterpersonal skillsservice excellenceemployee relations management