Create, lead, and implement strategies for existing and new delivery services
Ensure high service levels for deliveries to final customers, including retail, B2C, and B2B members
Collaborate cross-functionally to co-lead the execution of marketing plans for delivery and recycling services
Support Logistics/Transport specialists in pitching, documenting, and implementing new services
Develop and lead strategies to drive customer adoption of new services
Coordinate service activation preparation with Nespresso and 3PL operations
Identify, document, and present IS/IT infrastructure requirements (OMS, TMS) to support delivery service strategies
Partner with marketing, e-commerce, and customer service teams to develop and launch new delivery services
Lead execution of customer improvement initiatives focused on efficiency and cost savings
Communicate operational updates internally to Supply Chain and externally to 3PL partners regarding planned and unplanned situations
Develop and execute short- and long-term recycling strategies
Design and implement delivery service strategies aimed at increasing customer recycling rates
Drive continuous improvement programs with suppliers through regular performance review meetings
Plan and develop customer surveys to assess delivery experience
Leverage AI tools for data automation and process optimization
Prepare reports and analyses for monthly and quarterly business reviews with third parties
Maintain and communicate all financial data related to delivery services

Requirements

Bachelor’s degree required; preferably in Supply Chain or related field
5+ years of professional experience in Supply Chain, Logistics, and third-party warehousing strongly preferred
Demonstrated ability to convert business and operational strategy into prioritized project roadmaps and deliver end‑to‑end programs with measurable outcomes
Proven track record of leading continuous improvement and building scalable processes from inception to implementation
Proficiency in Microsoft Word, PowerPoint, and Excel (intermediate level or higher)
Experience with ERP (Enterprise Resource Planning), OMS (Operational Management Systems), and TMS (Transportation Management System) systems
Exceptional problem-solving skills with strong attention to detail
Ability to thrive in challenging situations and under pressure
Excellent communication and interpersonal skills
Strong decision-making abilities and ability to work independently
Results-driven with a strong service orientation and organizational/planning skills
Ability to manage time effectively and adhere to deadlines
Meticulous attention to detail.

Benefits

Performance-based incentives
401k with company match
Healthcare coverage
Broad range of other benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supply chain managementlogisticscontinuous improvementproject managementdata automationprocess optimizationcustomer experience assessmentfinancial analysisservice strategy developmentrecycling strategy implementation

Soft Skills

problem-solvingattention to detailcommunicationinterpersonal skillsdecision-makingorganizational skillsplanning skillstime managementability to work independentlyresults-driven

Certifications

Bachelor's degree in Supply Chain or related field