Especialista en Relaciones y Gestión de Servicios de RH
Nestle
full-time
Posted on:
Location Type: Office
Location: Asunción • Paraguay
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About the role
- Leading to increased customer satisfaction, loyalty, and business success, using Total Service Quality as a comprehensive approach to managing and improving service quality across an organization.
- Ensuring that customers are satisfied with the services provided by the shared service center.
- Leading meeting to share and present area´s key highlight, coordinate projects, solve issues, connect and integrate multiples areas.
- Building and maintaining positive relationships with customers to foster loyalty and repeat business.
- Effectively addressing customer concerns and resolving any issues in a timely manner.
- Providing clear and concise communication to customers regarding service offerings, updates, and any changes.
- Responding promptly to customer inquiries and providing accurate information or solutions.
- Understanding when and how to escalation topics to other teams.
- Identifying areas for improvement in customer service processes and implementing strategies to enhance the overall customer experience.
- Collaborating with other teams within the shared service center to ensure seamless service delivery and customer satisfaction.
- Anticipating customer needs and providing proactive support to enhance their experience.
Requirements
- Experience in Continuous Improvement, Agile methodologies and HR Business Services.
- Previous experience in large scale operations management (desirable).
- Experience of program & project management.
- Experience of working with senior stakeholders.
- Leading and coaching problem-solving activities (basic, intermediate and complex problem-solving methodologies).
- Spanish and English proficiency.
- Graduated (or ongoing) in Business Administration, Accounting, Economics or related areas (desirable).
- MBA/Specialization as a diferential.
Benefits
- Advanced English is mandatory for this position.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Continuous ImprovementAgile methodologiesprogram managementproject managementoperations managementproblem-solving methodologiesBusiness AdministrationAccountingEconomicsMBA
Soft Skills
customer satisfactionrelationship buildingcommunicationissue resolutioncollaborationproactive supportstakeholder managementcoachingleadershipproblem-solving