Assistant Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: Bertrange • Luxembourg
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About the role
- Collaborate with the Boutique Manager to create memorable customer experiences
- Serve as a passionate ambassador for the Nespresso brand, upholding customer service standards consistently
- Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions
- Address customer complaints with professionalism and care
- Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand
- Provide priority service during peak traffic times to ensure customer satisfaction
- Aid in the weekly, monthly, and annual evaluation of store performance
- Support the team in achieving sales targets and KPIs
- Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses
- Identify and communicate opportunities for profitability improvements
- Assist in developing action plans to boost sales and inspire team performance
- Facilitate training and provide ongoing coaching to enhance selling skills and operational standards
- Manage scheduling and workforce planning in compliance with local regulations
- Foster effective communication through regular briefings and meetings
- Ensure adherence to visual merchandising standards that reflect the Nespresso brand
- Maintain high standards of product presentation and brand representation
- Work with the Boutique Manager and HR to advise on personnel practices and employment laws
- Promote a culture of safety and quality within the Boutique
- Support compliance with Nestlé's Safety, Health, and Environment policies
Requirements
- a minimum of 3 years of retail experience, with a strong focus on customer service
- proven experience in managing customer complaints
- at least 2 years of supervisory experience in team development
- proficiency in Microsoft Office (Excel, Word, PowerPoint)
- you're able to motivate and develop your direct reports and are stress resilient
- excellent service orientation and people skills
- willingness to work with challenging hours with presence required during busy days, at opening and closing times
- excellent communicative skills (Fluency in French & English)
Benefits
- excellent terms of employment, with elements such as a 13th month
- bonus
- meal vouchers
- insurances
- large availability and variety of corporate training and development programs
- excellent working environment
- high team orientation
- high brand and company pride
- motivated and ambitious colleagues
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceretail experiencesupervisory experienceteam developmentMicrosoft OfficeExcelWordPowerPoint
Soft Skills
communication skillsservice orientationpeople skillsstress resiliencemotivationcoachingcollaboration