Nestle

Boutique Assistant Manager

Nestle

full-time

Posted on:

Location Type: Office

Location: Luxembourg • Luxembourg

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About the role

  • Collaborate with the Boutique Manager to create memorable customer experiences
  • Serve as a passionate ambassador for the Nespresso brand, upholding customer service standards consistently
  • Ensure compliance with Nestlé Nespresso Safety Standards during customer interactions
  • Address customer complaints with professionalism and care
  • Assist the Coffee Bard in executing engaging masterclasses and events that enhance the Nespresso brand
  • Provide priority service during peak traffic times to ensure customer satisfaction
  • Aid in the weekly, monthly, and annual evaluation of store performance
  • Support the team in achieving sales targets and KPIs
  • Collaborate with management to review and optimize the Boutique's P&L, focusing on labour costs and controllable expenses
  • Identify and communicate opportunities for profitability improvements
  • Assist in developing action plans to boost sales and inspire team performance
  • Facilitate training and provide ongoing coaching to enhance selling skills and operational standards
  • Manage scheduling and workforce planning in compliance with local regulations
  • Foster effective communication through regular briefings and meetings
  • Ensure adherence to visual merchandising standards that reflect the Nespresso brand
  • Maintain high standards of product presentation and brand representation
  • Work with the Boutique Manager and HR to advise on personnel practices and employment laws
  • Promote a culture of safety and quality within the Boutique
  • Support compliance with Nestlé's Safety, Health, and Environment policies

Requirements

  • a minimum of 3 years of retail experience, with a strong focus on customer service
  • proven experience in managing customer complaints
  • at least 2 years of supervisory experience in team development
  • proficiency in Microsoft Office (Excel, Word, PowerPoint)
  • you're able to motivate and develop your direct reports and are stress resilient
  • excellent service orientation and people skills
  • willingness to work with challenging hours with presence required during busy days, at opening and closing times
  • excellent communicative skills (Fluency in French & English)
Benefits
  • A fulltime position
  • excellent terms of employment, with elements such as a 13th month
  • bonus
  • meal vouchers
  • insurances
  • other extra’s
  • a large availability and variety of corporate training and development programs
  • an excellent working environment
  • high team orientation
  • high brand and company pride
  • motivated and ambitious colleagues
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceretail experiencesupervisory experienceMicrosoft OfficeExcelWordPowerPoint
Soft Skills
communication skillsservice orientationpeople skillsteam developmentstress resiliencemotivationcoaching