Nestle

Director of Operations

Nestle

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Job Level

Lead

About the role

  • Reporting to the Head of Nespresso Canada, you will lead excellence across Operations to deliver superior outcomes for our customers, as well as within the organization, and at external partners.
  • Enhance Nespresso’s business performance and brand reputation by ensuring the highest standards of quality, compliance, safety, and sustainability across products, processes, and partnerships.
  • Deliver operation excellence across Supply Chain, Total Quality Management, and Facility Management
  • Drive the operational excellence within the entire organization
  • Ensure high performance of 3rd parties within delivery, warehousing and services
  • Ensure Nespresso's supply chain is qualitative and efficient
  • Ensure quality and safety in Nespresso products
  • Ensure compliance in safety, health and environment standards
  • Drive a Safety Culture in the market, ensuring the health, wellness, safety and security are top of mind for everyone.
  • As part of the local Management Team (Mancom), drive the overall organisation's business results by making tactical and strategic decisions and by building the organisation in a sustainable way.
  • Act as a spokesperson within the organisation and in the Management Team and be the end-responsible for the department and the department's results.
  • Drive innovative solutions relevant for Nespresso by following the latest developments in the field and stay up to date on competitors.
  • Translate the global strategy to local market needs and define initiatives to achieve business results.
  • Ensure that optimal investments and decisions are made in the OP process for both CAPEX and OPEX, in collaboration with Finance.
  • Lead leaders by promoting leadership skills
  • Manage the budget within the department.
  • Align with headquarter and other markets' counterparts on strategy, priorities and best practices.
  • Improve and implement efficient ways of working in line with the operational plan and company guidelines.
  • Provide strategic direction and drive sustainability programs to ensure business success in the market.

Requirements

  • Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide.
  • MSc/MA level logistics, quality, customer care or other relevant field
  • More than 10 years’ senior experience in Operations management, Supply Chain, Quality and/or Services
  • Extensive experience in Logistics, Customer Care and Quality with a strategic approach, preferably in a high-end luxury brand or FMCG
  • Experience in Warehousing, Delivery Services, Procurement, QSHE
  • Extensive organizational and leadership experience
  • Experience and Certified in LEAN Six Sigma methodology
  • Preferred Skills
  • Experience in Marketing and/or Sales
  • Experience in 3rd Party Management
Benefits
  • Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
  • Company matched pension plan
  • Four weeks of Vacation and six personal days (Personal Paid Holidays)
  • Flexible and hybrid work arrangements
  • Excellent training and development programs as well as opportunities to grow within the company
  • Access to Educational Assistance & Tuition Reimbursement
  • Bonus eligibility
  • Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
  • Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
  • Adoption benefits to remove some of the financial barriers associated with adoption
  • Free Nespresso Coffee Machines and $100 monthly coffee credit
  • Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Operations managementSupply ChainTotal Quality ManagementFacility ManagementLogisticsCustomer CareLEAN Six SigmaProcurementQSHE3rd Party Management
Soft Skills
LeadershipOrganizational skillsStrategic decision-makingCollaborationCommunicationBudget managementInnovative thinkingStakeholder engagementProblem-solvingSafety culture promotion
Certifications
LEAN Six Sigma certification