Boutique Assistant Manager
Nestle
full-time
Posted on:
Location Type: Office
Location: London • United Kingdom
Visit company websiteExplore more
Salary
💰 £31,250 per year
About the role
- Completing shop floor observations and providing feedback to the team in line with management support.
- Utilising customer experience and everyday coaching across the team.
- Delivering a high standard of customer service.
- Facilitating team training sessions.
- Taking accountability for managing and resolving escalated complaints.
- Monitoring and leading on internal control processes.
- Leading on ad hoc audits.
Requirements
- Previous supervisory shop floor experience in the retail sector.
- A proven track record of delivering exceptional customer service.
- A strong understanding of the retail and competitive environment in which the Nespresso business operates.
- Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
- Maintain and support a positive and collaborative team culture.
Benefits
- up to 10% bonus
- complimentary Nespresso coffee machine & monthly supply of coffee capsules of your choice
- competitive pension
- 25 days holiday, with bank holidays on top
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingtrainingmentoringcustomer serviceteam leadershipaccountabilitycollaborationfeedbackproblem resolutioncommunication