Nest Health

Operations

• Serve as an organizational expert on care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed
• Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care, in collaboration with Clinical Quality & Innovation
• Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets
• Provide close support to market team members including to guide clinical operations and drive efficiency and standardization across markets
• Operationalize clinical pathways, care protocols, and market-specific models under direction of medical leadership
• Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards
• Partner with Medical Directors, Health Services Directors, and market leadership to ensure operational success and alignment on performance goals
• Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs
• Own the execution of key cross-functional strategic initiatives including new markets, care model enhancements, staffing model evolution, and operational redesign
• Anticipate bottlenecks and proactively propose solutions—ahead of market and clinical pain points
• Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls and design and implement solutions
• Lead and mature national operations functions that support markets, including:
• New Market Implementation
• Market team training and onboarding
• Patient Services & Eligibility
• Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions
• Act as the voice of market operations in product development
• Build product requirements grounded in workflow realities and data
• Partner closely with Product, Tech, and Data teams to test and implement tools that drive efficiency, care quality, and scalability
• Lead demos, UAT, rollout planning, and training for operational tools and products
• Monitor, measure and troubleshoot implementations until stable
• Provide clear, compelling communication to internal audiences including the Executive Leadership Team, market leadership and other departments
• Drive strategy communication, ensuring teams understand the “why,” the priorities, and the progress
• Effectively communicate organizational goals and progress towards them in a way which is motivating and encourages accountability

Senior Director, Care Operations

Consultant

• Conduct a comprehensive assessment of Nest Health’s AthenaOne tablespace and configuration
• Build and maintain documentation templates and workflows tailored to our in-home care model
• Provide regular check-ins and ad hoc support
• Train and support superusers (clinical and billing)
• Advocate on behalf of Nest Health in communications with athenahealth representatives
• Collaborate with internal stakeholders to streamline workflows and improve automation
• Document all work and maintain transparency with Nest Health leadership
• Create and/or refine Nest-specific Athena training for both onboarding and ongoing education.

Athena Consultant

• Be high impact in disrupting the US healthcare system
• Function outside of standard position and learn about new roles
• Build processes and improve care delivery for our patients
• Give and receive feedback frequently and communicate effectively

Corporate & Operations

Data Scientist

• Own Analytics and Business Intelligence: Set the vision and roadmap for analytics, business intelligence, and AI-powered reporting at Nest Health, ensuring alignment with organizational goals and operational priorities
• Lead Analytics Projects: Manage multiple analytics, reporting, and AI projects from requirements gathering to delivery, ensuring timelines and business goals are met
• Develop Advanced Dashboards & Reports: Build, enhance, and maintain Power BI dashboards and other BI tools, integrating AI models and automation to enable data-driven decision-making across clinical operations, growth, and value-based care
• Translate Data into Insights: Analyze large datasets, synthesize findings, and communicate actionable recommendations to leadership and operational teams
• Implement AI in Analytics: Identify, design, and deploy AI-driven solutions (e.g., predictive modeling, natural language processing, machine learning) to enhance reporting, forecasting, and decision support
• Work closely with clinical, operational, and executive teams to define business requirements, KPIs, and continuous improvement initiatives
• Collaborate with the Data Engineering team to ensure data sources are available, accurate, and optimized for analytics and AI applications
• Promote Data & AI Literacy: Provide training and technical assistance to colleagues regarding optimal use of BI tools, interpretation of analytics, and understanding of AI-powered solutions.
• Maintain Documentation & Quality: Ensure project documentation, data quality checks, and compliance with healthcare reporting standards

Healthcare Business Intelligence Lead

Manager

• Manage market panels to ensure patients and families are getting the right care at the right time through identification of high-risk patients, admission/discharge/transfer notifications, claims data, and findings from visits with Nest. Aggregate individual family members’ care plans to understand and create a clear plan for the family. Lead interventions and coach Family Advocates on priority interventions.
• Identify social determinants of health and work with interdisciplinary team to support family needs and decrease barriers to care.
• Through various modalities (in-person, virtual, or by phone) and based on the patient’s plan of care, the NCM will provide timely, relevant, and clear education to improve patient/family understanding of their conditions and how manage those conditions to improve health outcomes.
• Act as clinical liaison for payer-based Care Management programs supporting both programmatic and individual patient needs as indicated.
• Ensure accountability and follow up for patient care needs through panel management, case studies, and chart reviews. Support intradisciplinary team members on what they need to execute care plans and best support patients.
• Use data and reporting to identify gaps in care or services and conduct patient outreach to facilitate follow-up care or services.
• Visit, educate, and serve as a resource to providers on patients with chronic and/or high-risk conditions that could benefit from extra services to provide coordination and linkage to general medical service.
• Communicate and coordinate with specialists, mental health and nutrition providers regarding Nest patients as needed to ensure patients are receiving the care they need both inside and out of Nest.
• Follow-up with patients within a reasonable amount of time that the information regarding inpatient discharge and ED visits information is made available to Nest Health.
• Complete chart review and preparation ahead of visits specifically related to hospital utilization, social determinants of health, HEDIS quality gaps, and immunization needs.
• Assist in provider efficiency by pending immunizations due for pediatric patients.
• Provide feedback and insights on Nest’s care model for continual refinement to best support patient care and employee experience.
• Intermittently support field team on field visits to fully understand and appreciate the in-home care patients and families receive.
• Collaborate to engage new patients and support outreach efforts.
• Other duties as assigned.

Nurse Care Manager

Product Designer

• Lead the design of intuitive, user-centered product experiences that empower Nest Health’s care teams to deliver exceptional value-based care to underserved families.
• Design and iterate on user experiences for internal-facing Salesforce-based products that support care coordination, patient management, and operational workflows
• Conduct user research with clinical and operational staff to understand pain points, workflows, and needs, translating insights into actionable design solutions
• Create wireframes, prototypes, and high-fidelity mockups that balance user needs with technical constraints and business objectives
• Establish and maintain design systems, style guides, and UX best practices to ensure consistency across all internal products
• Collaborate with Head of Product to create a Product Vision type to be utilized to evangelize Nest’s longer-term product vision.

Product UX Designer

Financial Planning and Analysis

• Maintain and continuously improve Nest’s financial forecast model, including monthly updates for revenue, staffing, and operating expenses.
• Partner with accounting and operational leaders to prepare monthly budget vs actual reporting and variance explanations
• Maintain and evolve Nest’s underlying staffing and productivity models, ensuring alignment with hiring plans and provider capacity
• Develop tools to forecast cash flow and runway including sensitivity analysis
• Perform variance, trend, and scenario analysis to support strategic and operational decisions
• Support board and investor reporting including key metrics, dashboards, and slides
• Collaborate with leaders across markets and departments to evaluate new initiatives, partnerships, and ROI opportunities
• Identify and implement opportunities to automate recurring reports and processes using Excel, Power BI, or other tools
• Partner with data and operations teams to structure and connect financial data into underlying data systems
• Develop and maintain standard reporting templates for department budgets and forecasts

Senior FP&A Analyst

Chief of Staff

• Orchestrate strategic time management for senior leadership team
• Understand CEO and COO (founders) priorities and act as air traffic controller through effective schedule management
• Plan and execute strategic conferences, high-level meetings, and company-wide events
• Provide strategic context and recommendations for executive decision-making
• Function as a strategic connector between different organizational initiatives
• Facilitate communication between executive team and operations leadership
• Facilitate Executive and Leadership team meetings, including proactively developing agendas, taking notes, and ensuring timely follow-up
• Assist with complex travel planning and logistics for executives
• Handle communications on behalf of founders, ensuring timely responses and appropriate prioritization
• Contribute to strategic planning initiatives and assist with developing long-term goals and objectives
• Conduct research and analysis to support executive decision-making and present findings
• Support the implementation of state Medicaid policy approaches and health plan growth strategies
• Manage Board of Directors relations, including meeting preparation, communications, and strategic engagement ("care and feeding")
• Oversee investor relations strategy and communications, including drafting updates and managing materials
• Support board and investor meetings, developing agendas, creating presentations, taking minutes, and ensuring follow-through
• Facilitate productive engagement between executive leadership and key stakeholders
• Develop and implement stakeholder engagement strategies
• Act as a liaison between the CEO and other departments, as well as external contacts
• Streamline administrative processes and create efficient systems
• Identify opportunities for optimization, including building and maintaining tracking tools
• Ensure careful documentation of discussions and meetings for longitudinal initiatives
• Maintain and organize company documents and files, including improving SharePoint organization
• Manage special projects across multiple domains, from requirements gathering to project management to execution
• Monitor and report on key performance indicators (KPIs) to the executive team
• Write original materials for the CEO's office and company communications to employees and external platforms
• Ensure CEO and COO meetings have agendas, materials, and documentation
• Assess organizational culture and "read the room" to identify potential challenges
• Develop strategic planning processes that align with organizational objectives
• Partner with the People Team to ensure that strategic initiatives remain aligned with organizational mission and values
• Identify opportunities to improve cross-functional collaboration and efficiency
• Monitor regulatory developments and assess impact on organizational strategy
• Coordinate cross-functional responses to policy changes
• Establish and maintain relationships with state and national government officials