Nest Health

People Operations

• Report to the COO and serve as a key leadership voice across the executive team on organizational design, workforce planning, succession, and culture.
• Own the People strategy, budget, and annual operating plan.
• Build and lead the People team, scaling a modern HR operating model as Nest grows.
• Own enterprise recruiting strategy end-to-end — clinical and non-clinical — including employer brand and retention.
• Lead workforce planning tied to new market launches and clinical capacity.
• Be personally accountable for recruiting outcomes: time-to-fill, quality of hire, and pipeline health.
• Own performance management, leadership development, succession planning, and career architecture.
• Coach executives and senior leaders to strengthen accountability and cross-functional collaboration.
• Architect the employee experience end-to-end, with measurable DEI goals embedded throughout.
• Hold the line on integrity — in hiring, employee relations, and how hard decisions get made and communicated.
• Design and own total rewards strategy — salary structures, incentives, equity, and benefits.
• Ensure compensation philosophy is market-competitive and financially sustainable.
• Own People Operations, HR systems, compliance, benefits administration, and workforce analytics.
• Lead or oversee investigations, employee relations matters, and terminations in partnership with Legal.
• Ensure compliance with employment regulations across all markets, and build risk mitigation proactively.

Head of People

General

• Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team
• Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members
• Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider
• Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms
• Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach
• May work flexible or extended hours to accomplish business goals

Outreach Specialist

Medical Assistant

• Perform clinical tasks under the direction of the licensed provider, including:
• Take vital signs, collect lab specimens, and assist with exams and procedures using aseptic technique
• Collect patient history, including standardized screening questionnaires
• Adhere to infection control standards including hand hygiene, PPE use, and isolation protocols
• Lead intake for virtual new and existing family visits: introduce the program, collect full medical and social history and consents, and complete screeners before the provider joins
• Complete accurate and timely EMR documentation per Nest Health requirements
• Help families identify and access health and social care resources, including food, housing, transportation, and financial assistance, and follow up to confirm they were able to connect
• Maintain a clinical supply bag; coordinate with management for replenishment as needed
• Transport and set up exam and procedure equipment at community locations; clean and reset between patients
• Drop off lab specimens at designated locations as needed
• On virtual days, support provider panel management by contacting families to schedule annual wellness and well child visits, and following up with families to confirm access to social care resources and specialist referrals
• Assist with patient registration, prior authorization approvals, and administrative workflows, including medical records, diagnostic report, and referral information management
• Actively participate in compliance activities including equipment checks and lab, medication, and vaccine inventory
• Attend team meetings and daily huddles
• Participate in community outreach to support family enrollment and program awareness

Medical Assistant, Family Advocate

• Perform clinical tasks under the direction of the licensed provider, including:
• - Take vital signs, collect lab specimens, and assist with exams and procedures using aseptic technique
• - Collect patient history, including standardized screening questionnaires
• - Adhere to infection control standards including hand hygiene, PPE use, and isolation protocols
• - Lead intake for virtual new and existing family visits: introduce the program, collect full medical and social history and consents, and complete screeners before the provider joins
• - Complete accurate and timely EMR documentation per Nest Health requirements
• - Help families identify and access health and social care resources, including food, housing, transportation, and financial assistance, and follow up to confirm they were able to connect
• - Maintain a clinical supply bag; coordinate with management for replenishment as needed
• - Transport and set up exam and procedure equipment at community locations; clean and reset between patients
• - Drop off lab specimens at designated locations as needed
• - On virtual days, support provider panel management by contacting families to schedule annual wellness and well child visits, and following up with families to confirm access to social care resources and specialist referrals
• - Assist with patient registration, prior authorization approvals, and administrative workflows, including medical records, diagnostic report, and referral information management
• - Actively participate in compliance activities including equipment checks and lab, medication, and vaccine inventory
• - Attend team meetings and daily huddles
• - Participate in community outreach to support family enrollment and program awareness

• Manage a panel of families as the primary care provider to improve whole-family health through longitudinal primary and preventive care, care management, and care coordination in the home setting and virtual care modalities as appropriate (video, phone, SMS)
• Practice with the support of a robust interdisciplinary team, including MDs, LCSWs, RNs, psychiatrists, dieticians, and medical assistants
• Utilize Nest Health’s electronic health record and care management tools to collect data, document member interactions in the field, organize information, track tasks, and communicate with your team, members, and community resources
• Attend daily team huddles and weekly case conferences to advise on physical health needs and establish health goals as part of member’s NAP (Nest Action Plan)
• Propose treatments for chronic and infectious diseases, prescribe and reconcile appropriate medications, and educate patients about their conditions and medications
• Order, administer, obtain, and record diagnostic tests
• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services.
• Participate in outreach efforts to Nest families including explaining program details to potential families.

Physician Assistant

• Manage a panel of families as the primary care provider to improve whole-family health through longitudinal primary and preventive care, care management, and care coordination in the home setting and telehealth and virtual care modalities as appropriate (video, phone, SMS)
• Practice with the support of a robust interdisciplinary team, including MDs, LCSWs, RNs, psychiatrists, dieticians, and medical assistants
• Utilize Nest Health’s electronic health record and care management tools to collect data, document member interactions in the field, organize information, track tasks, and communicate with your team, members, and community resources
• Attend daily team huddles and weekly case conferences to advise on physical health needs and establish health goals as part of member’s NAP (Nest Action Plan)
• Propose treatments for chronic and infectious diseases, prescribe and reconcile appropriate medications, and educate patients about their conditions and medications
• Order, administer, obtain, and record diagnostic tests
• Provide information and assistance through advocacy, navigation support, and education to Nest families on the availability and eligibility of health and social care services.
• Participate in outreach efforts to Nest families, including explaining program details to potential families.

Nurse Practitioner – In Home Family Care

Analytics Engineer

• You'll own the dbt project end to end
• You'll own the semantic layer
• You'll own data observability
• You'll own the orchestration layer
• Collaborate with clinical, operations, and finance stakeholders on metric definitions and data quality

Head of People

Outreach Specialist

Medical Assistant, Family Advocate

Medical Assistant, Family Advocate

Physician Assistant

Nurse Practitioner – In Home Family Care

Senior Analytics Engineer