Outreach Specialist

Nest Health

Outreach Specialist engaging eligible families in healthcare services at Nest Health through telephonic outreach and scheduling initial visits with the clinical team.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong telephonic outreach and engagement skills, with a focus on meeting ambitious sales targets and effectively managing customer relationships. Proficient in utilizing CRM tools and Excel to analyze data and improve outreach strategies.

Highest-signal resume keywords

Telephonic OutreachCustomer Relationship ManagementSales Target AchievementCreative Problem SolvingBilingual Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Telephonic SalesOutreach EngagementData AnalysisReportingExcel Proficiency

Soft Skills

Active ListeningEmpathyTeam CollaborationEntrepreneurial Mindset

Tools & Technologies

CRM ToolsSalesforce

Industry Keywords

HealthcareMedicaid PopulationFamily Primary Care Provider

About the role

Key responsibilities & impact

Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team
Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members
Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider
Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms
Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach
May work flexible or extended hours to accomplish business goals

Requirements

What you’ll need

2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role required
Healthcare and/or experience with Medicaid population is a plus
Bachelor’s degree or equivalent experience preferred but not required
Experience working independently and successfully to hit ambitious sales targets preferred
Demonstrated team player who enjoys collaborating with others to meet shared goals
Entrepreneurial and creative problem solver
Engaging personality with active listening skills and ability to demonstrate empathy with people
Experience working in outreach, organizing, or coordinated campaigning
Proficiency in the use of Excel and/or CRM tools like Salesforce is preferred
Bilingual skills (esp. Spanish) is a bonus!

Benefits

Comp & perks

Health insurance
Professional development opportunities
Meaningful bonuses tied to individual and market productivity and performance
Flexible or extended hours as needed