Nerdio

Solutions Engineer

• Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices.
• Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond.
• Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs.
• Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support.

Support Solutions Engineer – AMER, MSP

Account Manager

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach
• Oversee the renewal process for select accounts with a goal of 90% retention or higher
• Monitor customer health signals and proactively reach out to drive product adoption and prevent churn
• Assist with onboarding tasks and help customers complete key milestones
• Collaborate with the technical account management team to identify opportunities and mitigate risks
• Use tools like Salesforce, Gong, Planhat or similar to log activity, track metrics, and maintain customer data
• Support the CS team in projects that improve the customer journey at scale

Customer Account Manager – Fixed-Term Contract

Security Engineer

• Perform first-level alert triage and response for security monitoring tools (SIEM, EDR, email security, etc.)
• Investigate and document security alerts, escalating issues when appropriate
• Support the organization’s phishing awareness and response program, including reviewing reported emails and assisting with user education efforts
• Assist with general security operations tasks, including log review, ticket management, and tool optimization
• Create and update security documentation, playbooks, and standard operating procedures (SOPs)
• Participate in light threat hunting activities, analyzing logs and telemetry for suspicious activity
• Assist in writing or tuning detection rules under guidance from senior security team members
• Contribute to improving operational workflows and automation where possible

Security Intern

Marketing

• Support the execution of joint marketing initiatives aligned to alliance partner strategies and target audiences, with the largest focus on Microsoft.
• Collaborate with internal Product Marketing, broader Marketing, Partner Development, and Sales teams to maintain aligned messaging.
• Coordinate day-to-day partner-facing tasks to ensure timely and accurate execution of marketing activities.
• Manage all logistics, communication, and follow-up for webinars and broader programs with alliance partners.
• Support joint partner events by managing registrations, materials, and post-event reporting to drive follow-through and measure impact.
• Create and distribute internal win wires, success stories, and partner updates that celebrate joint wins and keep internal teams informed.
• Develop co-branded marketing assets, email campaigns, and event materials in close collaboration with Product Marketing, partners and internal creative teams, and aligned to brand and messaging guidelines.
• Work with Product Marketing to maintain and update partner enablement content to ensure partners have access to current, accurate resources.
• Track performance metrics for webinars, events, and partner programs; synthesize data into actionable insights and regular reporting for internal stakeholders.

Senior Partner Marketing Specialist

Scrum Master

• Partner closely with Engineering and QA Leaders, Product Management, and Marketing to translate strategy into executable plans.
• Own the end-to-end delivery process across multiple squads, ensuring that the transition from "product idea" to "shipped feature" is seamless and efficient.
• Use data-driven insights (cycle time, throughput, lead time) to provide stakeholders with realistic, high-confidence delivery forecasts.
• Partner with Product Managers to sequence the backlog based on both business priority and technical readiness, ensuring teams are working on the most impactful tasks.
• Lead lean/Agile ceremonies (Scrum, Kanban, or Syncs) with a focus on outcome over activity.
• Coordinate with Marketing, Support, and Engineering to oversee the "Go-To-Market" phase of new features, ensuring the product is truly "done" and ready for users.
• Proactively identify and resolve systemic blockers, whether they are technical hurdles in Azure or process-heavy bottlenecks.

Accountant

• Own and execute payroll processing for U.S. employees, including coordination with HR, review of payroll outputs, and post-payroll reconciliations
• Support international payroll and EOR arrangements as the company scales globally (experience a plus)
• Manage accounts payable workflows, including invoice processing, vendor payments, and expense reimbursements (Ramp)
• Reconcile corporate credit cards, reimbursements, and payroll-related accounts
• Lead and execute the monthly close process, including journal entries, accruals, reconciliations, and financial reporting
• Support and help optimize accounting systems, including NetSuite and FloQast
• Participate in internal and external audit support, including documentation and schedules
• Build and maintain Excel-based financial models and reports, with a focus on accuracy and clarity
• Partner with leadership to identify and implement process improvements across accounting and payroll functions

Support Solutions Engineer – AMER, MSP

Customer Account Manager – Fixed-Term Contract

Security Intern

Senior Partner Marketing Specialist

Scrum Master

Senior Accountant