Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach
Oversee the renewal process for select accounts with a goal of 90% retention or higher
Monitor customer health signals and proactively reach out to drive product adoption and prevent churn
Assist with onboarding tasks and help customers complete key milestones
Collaborate with the technical account management team to identify opportunities and mitigate risks
Use tools like Salesforce, Gong, Planhat or similar to log activity, track metrics, and maintain customer data
Support the CS team in projects that improve the customer journey at scale

Requirements

A minimum of 1 to 3 years of experience in a customer-facing role (Customer Success, Support, Sales)
Strong communication and organizational skills
A proactive, curious mindset with eagerness to learn
Comfortable managing multiple priorities and working in a fast-paced environment
Interest in SaaS, customer experience, and growing your career in Customer Success
Familiarity with the Microsoft Azure ecosystem and cloud services
Experience with CRM or CS tools like Salesforce
Understanding of customer lifecycle concepts or SaaS business models

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer lifecycle conceptsSaaS business models

Soft Skills

communication skillsorganizational skillsproactive mindsetcuriosityability to manage multiple prioritiesadaptability in fast-paced environments