NEORIS

Product Manager

• Provide functional leadership across Dynamics 365 modules including Sales, Customer Service, and Marketing.
• Translate business objectives into CRM capabilities, backlog items, and product improvements.
• Lead Agile product governance, including sprint planning, backlog prioritization, and delivery strategy.
• Align product initiatives with the client's CRM roadmap, business KPIs, and long-term objectives.
• Act as part of the Global CRM Core Team, shaping and communicating the product vision.
• Collaborate with stakeholders and Product Owners to define business goals and high-level roadmaps.
• Monitor CRM system performance, adoption, and user experience to define enhancements.
• Guide and support Business Analysts and development teams throughout execution.
• Coordinate and lead CRM solution design tailored to organizational needs and value drivers.
• Facilitate workshops, focus groups, and stakeholder meetings to gather requirements and ensure alignment.
• Serve as a trusted advisor, promoting best practices in CRM strategy, features, and impact on business outcomes.
• Lead CRM implementation projects, acting as the primary contact for stakeholders and project teams.
• Oversee project plans, timelines, budgets, and resource allocation to ensure successful delivery.
• Mitigate risks, resolve issues, and escalate when needed to ensure stakeholder satisfaction.
• Partner with cross-functional teams in an international and multicultural environment.

CRM Product Manager – Dynamics 365

Business Analyst

• Model CRM workflows using BPMN/UML and map business processes to Dynamics 365 entities.
• Develop detailed functional specifications, user stories, and test cases based on business needs.
• Support and validate User Acceptance Testing (UAT) to ensure alignment with requirements.
• Analyze existing processes and identify opportunities to optimize operations through Dynamics 365 CRM.
• Recommend improvements and design CRM solutions that deliver measurable business value.
• Collaborate with Product Owners on roadmap planning, backlog refinement, and long-term CRM strategy.
• Act as a trusted advisor, guiding stakeholders on CRM capabilities, best practices, and impacts.
• Facilitate workshops, discovery sessions, and requirement-gathering meetings with cross-functional stakeholders.
• Translate complex technical concepts into clear, accessible communication for all audiences.
• Lead or support change management initiatives to drive CRM adoption and user engagement.
• Contribute to user training, documentation, and ongoing CRM support activities.
• Lead or coordinate CRM implementation efforts, ensuring alignment with scope and timeline.
• Assist in project planning, scheduling, and risk mitigation to ensure successful delivery.
• Build strong relationships across global and multicultural teams.
• Support continuous improvement of CRM governance, processes, and best practices.

Senior Business Analyst – CRM Dynamics 365

Backend Engineer

• Design, develop, and maintain backend services using Java and related frameworks.
• Implement data processing pipelines with Apache Beam and deploy/monitor jobs on Google Cloud Dataflow.
• Ensure secure and efficient integration with Google Cloud Platform (GCP) services such as Cloud Storage and Pub/Sub.
• Write clean, maintainable code and perform thorough unit testing using JUnit.
• Participate in code reviews to maintain high-quality standards.
• Collaborate with cross-functional teams to deliver reliable and scalable solutions.

Java Backend Developer

Data Engineer

• Gather, analyze, and document requirements from multiple stakeholders
• Develop and manage functional and non-functional requirements
• Translate business rules into pseudo-code
• Write detailed user stories with well-defined acceptance criteria
• Model business processes and data flows to identify improvement opportunities
• Create clear and comprehensive documentation from scratch
• Collaborate with clients to define priorities and manage expectations
• Maintain and prioritize the product backlog
• Support Product Owners, Technical Managers, and Developers in planning, estimation, and roadmap creation

Business & System Analyst – Data Migration, SDLC Focus

• Desarrollar y mantener pipelines de datos en entornos Big Data, garantizando su escalabilidad, rendimiento y calidad.
• Implementar procesos de productivización de modelos junto al equipo de Data Science, optimizando su despliegue y mantenimiento.
• Colaborar en el soporte técnico y desarrollo de soluciones analíticas.
• Utilizar PySpark y otras herramientas del ecosistema Big Data para el procesamiento y transformación de grandes volúmenes de datos.
• Participar en la automatización de flujos de datos y mejora continua de la infraestructura analítica.
• Asegurar las buenas prácticas de desarrollo, control de versiones y documentación técnica.

CRM Product Manager – Dynamics 365

Senior Business Analyst – CRM Dynamics 365

Java Backend Developer

Business & System Analyst – Data Migration, SDLC Focus

Data Engineer, PySpark