Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
Troubleshoot hardware, software, network, and account issues.
Support cloud-based applications and SaaS tools used across the company.
Act as the primary IT contact for employees at both locations.
Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations.
Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination.
Oversee networking, Wi-Fi, VPN, and connectivity between sites.
Coordinate with vendors, ISPs, and managed service providers as needed.
Ensure system reliability, performance, and scalability.
Set up new hires with hardware, accounts, permissions, and access.
Deprovision users and recover equipment during offboarding.
Document and continuously improve onboarding/offboarding processes.
Manage endpoint security, antivirus, patching, and updates.
Monitor and enforce security best practices across devices and applications.
Assist with access controls, MFA, and basic compliance requirements.
Respond to and remediate security incidents as needed.
Own and administer Box workspace (user management, permissions, structure).
Build, organize, and maintain shared folders and workflows.
Support collaboration tools (e.g., email, chat, video conferencing).
Track IT assets (laptops, monitors, peripherals, licenses).
Manage hardware lifecycle, replacements, and refresh planning.
Coordinate purchasing, receiving, configuration, and distribution of equipment.
Partner with leadership on IT roadmap, budgeting, and tooling decisions.
Recommend improvements to systems, security, and workflows.
Document processes, standards, and internal IT knowledge.
Help scale IT operations as the company grows.

Requirements

You have 5+ years of experience in IT administration, system operations, or similar roles in a fast-moving tech environment.
Deep expertise in the Apple ecosystem — macOS and iOS administration, Apple Business Manager, MDM tools (e.g., Kandji, Jamf, Intune), and endpoint security.
Strong knowledge of Google Workspace, identity and access management (Okta, Entra or similar), and SaaS management best practices.
Strong troubleshooting skills across hardware, operating systems, and SaaS tools.
Experience supporting both on-site and remote users.
Familiarity with networking fundamentals (LAN/WAN, Wi-Fi, VPN).
Experience managing user accounts, permissions, and devices.
Comfortable working independently and owning IT end-to-end.
Nice to Have
Experience supporting multi-site offices.
Familiarity with Box administration and cloud file management.
Experience with MDM tools, identity management, or SSO.
Startup or small-company IT experience.
Basic scripting or automation skills.

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT administrationsystem operationsmacOS administrationiOS administrationendpoint securitynetworking fundamentalstroubleshootinguser account managementscriptingautomation

Soft Skills

independent workproblem-solvingcommunicationcollaborationprocess improvementorganizational skillsleadershipvendor coordinationdocumentationscalability