NEON

System Administrator

• Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
• Troubleshoot hardware, software, network, and account issues.
• Support cloud-based applications and SaaS tools used across the company.
• Act as the primary IT contact for employees at both locations.
• Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations.
• Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination.
• Oversee networking, Wi-Fi, VPN, and connectivity between sites.
• Coordinate with vendors, ISPs, and managed service providers as needed.
• Ensure system reliability, performance, and scalability.
• Set up new hires with hardware, accounts, permissions, and access.
• Deprovision users and recover equipment during offboarding.
• Document and continuously improve onboarding/offboarding processes.
• Manage endpoint security, antivirus, patching, and updates.
• Monitor and enforce security best practices across devices and applications.
• Assist with access controls, MFA, and basic compliance requirements.
• Respond to and remediate security incidents as needed.
• Own and administer Box workspace (user management, permissions, structure).
• Build, organize, and maintain shared folders and workflows.
• Support collaboration tools (e.g., email, chat, video conferencing).
• Track IT assets (laptops, monitors, peripherals, licenses).
• Manage hardware lifecycle, replacements, and refresh planning.
• Coordinate purchasing, receiving, configuration, and distribution of equipment.
• Partner with leadership on IT roadmap, budgeting, and tooling decisions.
• Recommend improvements to systems, security, and workflows.
• Document processes, standards, and internal IT knowledge.
• Help scale IT operations as the company grows.

IT Systems Administrator

Operations

• Create and distribute monthly avails to external digital platforms (TVOD, AVOD, SVOD etc)
• Develop and maintain metadata databases for all content and ensure all partners receive relevant updates in a timely manner
• Organize and streamline delivery of all packaging components to platform partners.
• Coordinate all physical media (DVD & Blu-Ray) development and delivery, including authoring, creative and metadata.
• Pitch and track ancillary platform sales and catalogue opportunities
• Perform platform audits on release days to ensure title accuracy
• Identify new opportunities to increase NEON and our third-party partners' on-platform visibility
• Manage existing licensor relationships including day-to-day execution, follow-ups on requests, and asset approvals.
• Establish and grow relationships with all VOD and digital partners. Become a subject matter expert in all aspects of partner specifications and needs.
• Prepare sales presentation materials
• Research insights and analysis for partner performance and key accounts
• Manage sales report databases and support sales research analysis

IT Systems Administrator

Distribution and Operations Manager