Customer Support Specialist
ResMed
Customer Support Representative
Neogen Corporation
full-time
Posted on:
Location Type: Remote
Location: Remote • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for customer inquiries via phone, email, and chat
- Answer basic customer questions, including order status, sample submission, and results inquiries
- Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems
- Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues
- Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office)
- Manage routine customer inquiries and escalate complex issues when needed
Requirements
- High school diploma or equivalent required; Bachelor’s degree preferred
- Experience in customer service or office setting strongly preferred but not required
- Proficiency with Microsoft Office Suite required
- Experience with Salesforce preferred but not required
- Strong communication skills, including phone etiquette and written communication
- Ability to handle customer inquiries professionally, with a customer-centric approach
- Strong verbal and written communication skills
- Ability to resolve customer issues efficiently and accurately
- Ability to handle tasks with precision and minimal errors
- Ability to work as part of a team and contribute to collective goals
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative tasksinvoice managementtroubleshootingquality control
Soft skills
communication skillscustomer-centric approachteamworkproblem-solvingattention to detail
Certifications
high school diplomaBachelor's degree
