Support Operations Engineer
Neo4j
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- The Support Operations Engineer will work primarily on the design, build and maintenance lifecycle of Support Operations software products.
- They always look to identify opportunities to ease our users operational burdens by building or improving tools to maximise the use of automation and collaboration across the Customer Support team, and wider company.
- Specific areas of responsibility include:
- Primarily working on the feature expansion and ongoing maintenance of our internally developed tools and projects.
- Develop automation for the Support Operations Team to streamline operational tasks, system maintenance, and disaster recovery procedures.
- Work with our DevOps resources to develop and maintain our CI/CD pipelines for building and deploying our internally developed tools and projects.
- Work with Neo4j’s Security Team to implement and enforce security best practices, manage IAM policies, and ensure the security posture of our tools and infrastructure.
- Own smaller tooling projects from inception through to release, as well as collaborate with other team members on larger projects.
- Assist with tooling and enablement projects to help maximise the effectiveness and agility of our Customer Support Team.
- Work on producing and improving reporting systems allowing Customer Support Managers to better understand the changing dynamics of their teams’ workload and performance in line with their requirements.
- Work with the team manager to highlight areas of research, development and improvement within tooling and supportability realms to help ensure that the team and our applications stay up to date with new technologies and techniques, whilst deploying these carefully and judiciously to maximise return on investment.
Requirements
- Bachelor’s degree in Computer Science or a technology field; or equivalent combination of education and practical experience.
- Comfortable working with the languages and frameworks currently in use:
- Neo4j
- Java, including Spring Framework
- Python
- React, Typescript, Javascript
- Comfortable working with AWS to run our infrastructure, collaborating with the team’s DevOps engineer to ensure availability and cost effectiveness.
- Demonstrated work experience producing scripts, tools, or utilities, including supporting documentation and training.
- Demonstrated work experience highlighting effective communication and collaboration skills with varying levels internal and external stakeholders.
- Available and willing to travel to Neo4j offices in order to work closely with colleagues for team on-site and project-related purposes.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Neo4jJavaSpring FrameworkPythonReactTypescriptJavascriptCI/CDautomationdisaster recovery
Soft Skills
communicationcollaborationproblem-solvingteamworkagilityleadershiporganizational skillsstakeholder managementtrainingdocumentation
Certifications
Bachelor’s degree in Computer Scienceequivalent combination of education and practical experience