Nema Health

People Operations

• Own end-to-end recruiting strategy with particular emphasis on clinician and operations roles
• Enhanced Nema's onboarding experience through refined 30/60/90 day frameworks
• Optimize recruiting and people tools (ATS, HRIS, onboarding platforms) to support scale
• Maintain a pulse on employee satisfaction through feedback systems
• Collaborate with leadership on headcount planning, hiring prioritization, and organizational strategy
• Drive early-stage clinician recruitment from intake through offer
• Partner with clinical leadership to build and maintain a robust clinical talent pipeline
• Design and launch recruiting analytics dashboards
• Reduce time-to-hire by implementing scalable interview frameworks and standardized scorecards
• Enhance Nema's employer brand and market visibility
• Deploy optimized people systems (ATS, HRIS, onboarding tools) with clear documentation
• Monitor employee engagement through quantitative and qualitative feedback

Director of People Operations

Chief of Staff

• Partner with the C-suite to translate strategy into execution, driving progress on the company’s highest-priority initiatives and surfacing risks, tradeoffs, and insights
• Act as a trusted thought partner and extension of executive leadership, stepping into gaps and taking ownership of high-impact work to increase leadership leverage
• Drive coordination and clarity across teams by synthesizing complex work into clear plans, timelines, and updates that enable strong execution
• Lead high-impact, cross-functional initiatives from concept through execution, structuring ambiguous problems and developing recommendations to support decision-making
• Help establish and refine operating rhythms, processes, and lightweight systems that improve how the organization works as it scales
• Continuously assess where you can add the greatest value, adapting responsibilities as company needs evolve and thoughtfully transition work to long-term owners over time

Therapist

• Conduct thorough and accurate patient diagnostic evaluations
• Effectively triage patients to admission or provide appropriate referrals
• Treat PTSD and related conditions using evidence-based psychotherapies
• Lead skills groups as needed
• Assist in care coordination efforts & logistics
• Provide input on recruiting and onboarding

Staff Trauma Therapist

• Provide direct clinical and training supervision to a team of up to 12 Staff Trauma Therapists (STTs)
• Lead weekly team meetings to strengthen cohesion, share clinical insights, and address operational needs
• Conduct performance evaluations, offering structured feedback and coaching to support therapist growth
• Conduct routine chart and documentation audits to ensure accuracy, completeness, and regulatory compliance
• Review and approve time-off requests while ensuring adequate clinical coverage is maintained
• Provide up to 12 hours per week of direct clinical care, including diagnostic assessments and evidence-based PTSD treatments (primarily CPT)
• Participate in developing and facilitating therapeutic groups as needed
• Offer expert case consultation for high-risk or clinically complex situations
• Provide daily back-up support to therapists regarding patient safety and risk escalations
• Participate in second-round interviews for prospective Staff Trauma Therapists
• Orient new STTs to Nema’s clinical workflows, policies, and organizational culture
• Coordinate clinical evaluation shadowing and feedback sessions for new hires to ensure clinical readiness

Therapy Lead

Operations

• Build Scalable Systems
• Develop Nema’s Care Operations Handbook to standardize training and operational best practices.
• Design end‑to‑end workflows for administrative task management, scheduling, service recovery, and quality assurance in a virtual clinic environment.
• Create infrastructure, tooling and playbooks that scales alongside business growth, while maintaining consistency and quality across teams and modalities of care.
• Drive Operational and Clinical Excellence
• Monitor and improve key metrics including utilization, patient retention, and access times, collaborating with clinical leaders to enhance outcomes.
• Translate KPI and OKR insights into clear decisions and action plans that close gaps, optimize throughput, and improve care delivery.
• Anticipate operational dependencies and guide cross‑functional planning to ensure sustainable growth and appropriate resource allocation.
• Elevate Patient and Provider Experience
• Lead patient services and care coordination teams to deliver high‑touch, empathetic support for patients and providers.
• Establish a quality assurance framework that proactively identifies system gaps, escalates risk and drives continuous improvement.
• Strengthen the referral ecosystem and care transitions, ensuring seamless patient transitions and trusted provider partnerships.
• Lead and Develop Teams
• Serve as the point of escalation for complex operational or patient issues, resolving them with decisiveness and empathy.
• Coach and develop individual contributors and people managers, supporting professional growth and leadership readiness.
• Foster a culture of accountability, transparency, and operational excellence across all care operations teams.
• Partner Cross-Functionally: Collaborate with the Product team to identify automation opportunities, improve tooling, and surface real-time operational insights for front-line teams. Work closely with Admissions, Clinical, and Sales to align workflows, capacity, and service levels with growth objectives and patient needs. Contribute an operations perspective to new program design, market launches, and pilot initiatives, ensuring feasibility, compliance, and scalability.

Director of Practice Operations

Analytics Engineer

• Define and execute a company-wide data roadmap aligned with Nema’s business, clinical, and growth priorities.
• Translate strategic goals into measurable KPIs that enable clear performance tracking.
• Develop and maintain dashboards and automated reports that provide accurate, timely insights across the organization.
• Architect, model, and maintain clean, well-documented, and scalable data models using Nema’s modern data stack (dbt, BigQuery, Prefect, Sigma/ Omni).
• Evaluate and implement new tools and automations that reduce technical debt, improve reliability and performance.
• Scope, coordinate, and oversee external contractors/vendors for specialized ETL or data infrastructure work when additional capacity or expertise is required.
• Establish and monitor data quality tests to ensure completeness, accuracy, and consistency across key datasets.
• Lead data governance programs that ensure compliance with privacy and security standards such as HIPAA and GDPR.
• Partner with business leaders to define source-of-truth metrics, build reusable analytical frameworks, and reduce ambiguity in how we measure business performance and clinical quality.
• Collaborate with Product, Growth, Operations, Finance, and Clinical teams to understand their goals, translate questions into data problems, and deliver clear narratives and visualizations that drive decisions and action.

Staff Analytics Engineer

Product Manager

• Build a deep understanding of Nema’s care model, patient journey, and operational workflows
• Map the current-state systems across growth, care delivery, and billing/RCM
• Ship scoped workflow improvements through no-code/configuration-based implementations
• Use rapid experimentation to validate hypotheses, uncover bottlenecks, and drive measurable improvements in conversion, experience, and operational efficiency
• Own end-to-end product initiatives with measurable impact on care and business KPIs
• Partner with clinical, growth, and operations teams to surface insights and test improvements
• Introduce new tools or vendor capabilities as part of the product toolkit
• Establish documentation and decision frameworks to keep teams aligned and moving
• Own roadmap outcomes across at least one core business domain
• Scale solutions from MVP into durable systems and operations
• Deepen our product architecture
• Help shape future decisions around bringing more engineering in-house as we evolve the tech stack