Partner with Sales, Marketing, RevOps, and Operations stakeholders to design, build, and optimize sales workflows, automations, and systems integrations that support revenue growth.
Own and enhance sales process automation across platforms (e.g., Salesloft, HubSpot, Creatio, Zapier) to improve lead routing, follow-up, and pipeline progression.
Collaborate with RevOps leadership to define KPIs and work collaboratively with our AI & Marketing Intelligence Specialist to build dashboards and reporting to surface actionable insights that improve sales effectiveness and forecasting.
Analyze sales performance, pipeline health, and operational metrics to identify inefficiencies and build processes or system improvements.
Serve as a Subject Matter Expert (SME) on NBS sales processes across brands, including FACTS and Nelnet Campus Commerce, proactively driving standardization and scalable best practices.
Support sales capacity and productivity initiatives by streamlining workflows, reducing manual effort, and improving data quality and accessibility.
Develop and maintain documentation, Standard Operating Procedures (SOPs), and training materials to support system adoption and ongoing training for sales and cross-functional users.
Test, troubleshoot, and continuously improve integrations and automations to ensure reliability, accuracy, and alignment with evolving business needs.
Partner closely with RevOps and Marketing teams on Go-to-Market (GTM) initiatives, lead lifecycle initiatives, and sales enablement projects.
Stay current on sales operations best practices, tools, and emerging technologies, bringing forward ideas that enhance scalability and performance.

Requirements

Bachelor’s Degree or equivalent (Marketing, Business, Analytics, or similar preferred)
2-3 years' experience in Sales, Revenue, and/or Marketing Operations, or related field
Deep experience with automation tools across sales and marketing (e.g., Salesloft, HubSpot, Salesforce, and Zapier)
Admin-level proficiency in Salesloft, CRM platforms, Zapier and HubSpot
Familiarity with tools such as Clay, Apollo, Zoom, or similar is a strong plus
Strong problem-solving instincts with the ability to build, test, and refine systems while partnering closely with Sales teams and business stakeholders
Solid understanding of sales processes, pipeline management, and CRM best practices
Familiarity with data warehouses and reporting tools (e.g., Snowflake, Power BI)
High level (clear and confident) verbal and written communication skills
Strong analytical mindset with the ability to translate data into actionable insights
Highly organized, detail-oriented, and comfortable managing multiple priorities
Curious, fast learner
Receptive to feedback and motivated by continuous improvement
Comfortable working independently while collaborating effectively within a team environment

Benefits

medical
dental
vision
HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales process automationdata analysisKPI definitionpipeline managementsystem improvementsdocumentation developmentSOP creationtesting and troubleshootingreportingautomation refinement

Soft Skills

problem-solvingcommunicationanalytical mindsetorganizational skillsdetail-orientedcuriosityreceptiveness to feedbackindependencecollaborationtime management

Certifications

Bachelor’s Degree