Neko Health

Field Service Engineer

Neko Health

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $81,000 - $99,000 per year

About the role

  • Successfully install, maintain, and service scanning instruments across US clinical sites, ensuring high reliability and minimal downtime.
  • Build strong collaboration with engineering and operational teams, translating field insights into actionable product and process improvements.
  • Establish consistent documentation, reporting, and compliance standards across installations and service activities.
  • Identify opportunities to improve service efficiency, instrument performance, and preventative maintenance approaches.
  • Support the scaling of field service capabilities as Neko expands its clinical footprint in the US.

Requirements

  • Technical certification, Associate degree, or equivalent experience in an engineering, biomedical, or technical field.
  • Minimum 5 years of hands-on experience in field service engineering, technical support, instrumentation, or similar roles.
  • Proven experience installing, maintaining, troubleshooting, and servicing technical equipment in operational environments.
  • Strong troubleshooting and problem-solving skills with a practical, solutions-oriented mindset.
  • Excellent analytical skills and strong attention to detail.
  • Strong written and verbal communication skills in English.
  • Ability to work independently while collaborating effectively across teams and geographies.
  • Bachelor’s degree in engineering, biomedical engineering, electronics, or a related field (preferred).
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
field service engineeringtechnical supportinstrumentationtroubleshootingservicing technical equipmentpreventative maintenanceinstallationmaintenanceanalytical skillsdocumentation
Soft Skills
problem-solvingsolutions-oriented mindsetattention to detailwritten communicationverbal communicationcollaborationindependence
Certifications
technical certificationAssociate degreeBachelor’s degree