Area Director
Neko Health
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $213,000 - $237,500 per year
Job Level
About the role
- Ensure each clinic consistently delivers a seamless, premium member experience aligned with Neko Health’s service standards and brand promise.
- Lead regional initiatives to elevate service quality based on member feedback, NPS insights, and front line observations.
- Foster a hospitality-driven culture where empathy, professionalism, and precision define every member interaction.
- Oversee the physical and experiential standards of all clinics—ensuring consistency in ambiance, cleanliness, and overall presentation.
- Partner with Lead Doctors to uphold Neko’s clinical quality standards and ensure adherence to federal and state regulatory requirements.
- Drive continuous improvement in medical delivery and inspection readiness across all sites.
- Serve as a bridge between clinic operations and the Medical Excellence team, ensuring best practices are embedded regionally.
- Mentor and develop Lead Doctors and Clinic Leads, building their leadership capabilities and accountability for quality outcomes.
- Own regional operational KPIs and full P&L accountability, ensuring sustainable and efficient performance across the East Coast portfolio.
- Implement scalable operational frameworks, cost controls, and workflow efficiencies to optimize clinic throughput and resource utilization.
- Oversee workforce planning and staffing models in collaboration with central teams to align with patient demand and business objectives.
- Contribute to regional business strategy, including market expansion planning, new clinic launches, and network optimization.
- Lead, coach, and inspire a team of Clinic Leads and Lead Doctors across all assigned clinics.
- Build a strong culture of accountability, communication, and collaboration across distributed teams.
- Act as the primary regional liaison between clinic teams and central functions—including Customer Support, Facilities, Staffing, Engineering, People Operations, Talent Acquisition, and Demand Planning.
- Champion cross-functional alignment to ensure smooth execution and a unified member and employee experience.
Requirements
- Proven track record leading multi-site, multi-state operations in a consumer-facing, premium service-driven business (e.g., wellness, hospitality, or retail).
- Demonstrated success managing large, distributed teams with a focus on both service quality and operational performance.
- Strong financial acumen with experience owning KPIs, budgets, and P&L outcomes.
- Strategic mindset combined with hands-on operational leadership and executional excellence.
- Exceptional communication, interpersonal, and change leadership skills, with the ability to influence across levels and functions.
Benefits
- Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
P&L managementKPI ownershipoperational frameworksworkflow efficienciesstaffing modelsmarket expansion planningclinic throughput optimizationbudget managementservice quality improvementinspection readiness
Soft Skills
leadershipcommunicationinterpersonal skillschange leadershipcollaborationmentoringempathyprofessionalismaccountabilitystrategic thinking