Neighborly®

Performance Marketing

• Assisting in strategy and tactical development for local marketing efforts while driving adoption through coaching calls, peer group meetings, webinars, newsletters, and other Neighborly and RPM brand events.
• Assisting in execution of local integrated marketing plans, channel/tactic mix and programs that align with the customer journey and marketing funnel, while delivering on acquisition, retention, reactivation, and loyalty goals for overall customer growth.
• Monitoring key marketing performance metrics, both online and offline customer and engagement analytics, with emphasis on franchise owners total qualified leads, cost per lead, and focus on those franchise owners not achieving target lead and revenue objectives.
• Developing pre-opening and grand-opening marketing plans, and first- and second-year integrated marketing plan recommendations to deliver break-even targets.
• Selling in local programs with recommendations provided to individual franchise owners, and/or capture of their local marketing plan.

Local Performance Marketing Manager

Bookkeeper

• Leading and implementing short- and long-term operational strategies for the BackOffice Bookkeeping department.
• Managing and mentoring the bookkeeping team, fostering a culture of accountability and continuous improvement while ensuring performance objectives are achieved.
• Serving as the primary point of escalation for client service issues, working cross-functionally to resolve them and maintain strong relationships with franchisees.
• Driving revenue growth by optimizing team structure, overseeing billing and collections, and promoting BackOffice services to potential clients.
• Developing, tracking, and reporting on Key Performance Indicators (KPIs) to deliver actionable insights that improve operations and client outcomes.
• Evaluating current workflows to implement efficiencies and ensuring compliance with all relevant legal, regulatory, and internal policies.

Bookkeeping Services Manager

QA Engineer

• Work directly with the Program Management Department to review invoices and assure accurate formatting, pricing and billing.\n• Work with franchisees to troubleshoot and resolve any issues with software used to transmit data to program carriers ( Xactimate , XactAnalysis, DASH, MICA , Symbility /CORELOGIC, Mobile Claims, Quality Assurance Assist ).\n• Provide support to the Franchise Consultants on franchise issues dealing with any of Rainbow’s program work.\n• Provide support and training as needed for Rainbow’s systems as it relates to program work.\n• Act as liaison between Rainbow’s program customers and franchisees as needed to resolve problems and quantify customer satisfaction.\n• Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities .\n• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.\n• Write speeches and articles for publication reports, business correspondence, procedure manuals.\n• Bring your skills and be inspired to achieve success.

Local Performance Marketing Manager

Bookkeeping Services Manager

Quality Assurance Specialist