Neighborhood House

IT Help Desk Field Technician

Neighborhood House

part-time

Posted on:

Location Type: Hybrid

Location: Portland • Oregon • United States

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Salary

💰 $23 - $25 per hour

About the role

  • Provide on-site and remote support for desktops, laptops, mobile devices, printers, and other end-user hardware.
  • Respond to IT support requests via Ticket system, Teams, email, phone, and in-person assistance.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, and printers.
  • Support, troubleshoot, and provide training to employees with Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
  • Educate users on best practices for security, software use, and data handling in Microsoft 365.
  • Assist with onboarding new employees by setting up workstations and providing IT orientation.
  • Assist in creating, modifying, and deactivating user accounts in Microsoft 365 and Active Directory.
  • Reset passwords and manage user access permissions.
  • Assist with implementing IT security best practices, including antivirus updates and software patching.

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent years of experience.
  • 2+ years of experience in IT Support, help desk, or customer support-related role.
  • Strong knowledge of Microsoft 365: Outlook, Teams, SharePoint, OneDrive, Exchange Online, Entra ID.
  • Must understand networking principles and troubleshooting connectivity.
  • Effective communication skills, both verbal and written.
  • Strong organizational and time management skills.
  • Must have reliable transportation and be able to travel to multiple locations within Portland as needed.
Benefits
  • 13 days of PTO per year
  • 12 paid holidays
  • Employee Assistance Program with free counseling
  • Retirement plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporttroubleshootingnetworking principlesMicrosoft 365Active Directoryuser account managementsecurity best practicesantivirus updatessoftware patchinghardware diagnosis
Soft Skills
effective communicationorganizational skillstime management
Certifications
Associate degree in Information TechnologyAssociate degree in Computer Science