NCR Corporation

Field Service Engineer

NCR Corporation

full-time

Posted on:

Location Type: Office

Location: Antwerp • Belgium

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About the role

  • Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
  • Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
  • Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
  • Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
  • Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
  • Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
  • Build working relationships with customers and develop informal communication channels with customer account at the local level.
  • Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
  • Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management.

Requirements

  • Clean Driving License required
  • High School Diploma or equivalent years of related experience
  • Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
  • Experience in PC Hardware Maintenance and support.
  • Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
  • Excellent interpersonal skills/customer relationship skills required.
  • High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
  • High level of personal integrity; Support and promote teamwork and cooperative effort.
Benefits
  • EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
  • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
equipment installationequipment maintenanceequipment repairdiagnosis of problemscomponent replacementpreventative maintenancePC hardware maintenancenetwork supportmechanical aptitudeelectrical aptitude
Soft Skills
problem-solving skillsinterpersonal skillscustomer relationship skillsability to work under pressureability to meet deadlinesability to pick up new skills quicklyteamworkcooperative effortownership of customer problemscommunication skills
Certifications
Clean Driving LicenseHigh School Diploma