Implementation Specialist
Ncontracts
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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Salary
💰 $60,000 - $70,000 per year
About the role
- Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.
- Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.
- Conduct client training sessions via phone, web, or in person to support adoption and success.
- Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.
- Ensure client requirements and objectives are well defined, documented, and understood by the project team.
- Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.
- Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.
- Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.
- Transition clients to ongoing Client Support resources upon successful implementation.
Requirements
- 2 years prior implementation or training experience required
- Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred
- Knowledge or Ncontracts’ solutions a plus
- Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
- Strong communications and interpersonal skills
- Demonstrated organizational and time management skills
- Ability to manage project completion with tight deadlines
- Ability to work efficiently and effectively independently and on project teams
Benefits
- A fun, fast-paced work environment
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
implementation experiencetraining experienceproject managementchange managementclient needs analysissolution recommendationprocess improvementproject completion
Soft Skills
communication skillsinterpersonal skillsorganizational skillstime management skillsrelationship buildingclient serviceconsultative skills