Ncontracts

Product Manager

• Own product strategy and execution for product(s) within governance risk and compliance solutions
• Lead customer discovery through interviews and data analysis
• Own product roadmap and backlog for your product area
• Write comprehensive scoping and positioning documents, PRDs and product specifications
• Create detailed user stories, acceptance criteria, and mockups/wireframes
• Partner closely with Engineering throughout development
• Drive product decisions for AI-powered capabilities within your domain
• Conduct competitive analysis and market research
• Define success metrics for features and track adoption, usage, and customer outcomes post-launch
• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Write customer-facing documentation including release notes, help articles, and feature announcements
• Present product updates and demos to internal stakeholders and customers
• Serve as the voice of the customer internally.

Senior Product Manager, GRC

Product Operations

• Operational Excellence Infrastructure (70%)
• Lead end-to-end release management across our product portfolio (Nvendor, Nrisk, Nlending, Ncomply, Ncontinuity, VMS)
• Drive cross-functional coordination between Product, Engineering, Sales, Marketing, and Customer Success teams
• Establish and maintain repeatable playbooks that reduce friction in the product development lifecycle
• Facilitate sprint/PI planning and ensure clear swim lanes between functions
• Own launch readiness processes and go-to-market coordination
• Administer and optimize product tools ecosystem (Jira, ProductBoard, analytics platforms)
• Provide clear, consistent status reporting to stakeholders at all levels
• Strategic Enablement & Insights (30%)
• Design and implement comprehensive product metrics frameworks answering: Are we building the right things? Are we building them efficiently?
• Create visibility into bottlenecks and dependencies across our three strategic tracks (portfolio optimization, AI agent development, platform transformation)
• Measure and improve customer time-to-value metrics
• Conduct retrospectives and drive continuous process improvements
• Build feedback loops between customer-facing teams and product development
• Enable better prioritization through data-driven insights and frameworks

Director of Product Operations

Security Engineer

• Participate in security architecture reviews and threat modeling for new features and systems
• Perform code reviews with focus on security vulnerabilities and best practices
• Design and implement security controls for cloud infrastructure (AWS, Azure, GCP)
• Participate in security assessments of AI/ML systems, including Agentic AI implementations
• Contribute to secure coding guidelines and security testing frameworks
• Integrate security tools into CI/CD pipelines (SAST, DAST, dependency scanning)
• Collaborate with DevOps team on infrastructure-as-code security practices
• Investigate and remediate security vulnerabilities across the technology stack
• Create security documentation for development teams and architectural decisions
• Support penetration testing activities and coordinate remediation efforts
• Research emerging threats and security technologies, particularly in AI/ML space

Product Security Engineer

Platform Engineer

• Lead and mentor a team of SRE engineers, DevOps engineers, and cloud infrastructure specialists while fostering a culture of AI-augmented operations
• Define and execute the cloud strategy, including multi-cloud architecture, migration plans, and integrating AI-powered tools for infrastructure optimization, cost management, and capacity planning
• Leverage AI and machine learning for predictive incident detection, automated remediation, and intelligent alerting to enhance system reliability
• Establish and maintain SLOs, SLIs, and error budgets while using AI-driven analytics to identify patterns and prevent issues before they impact users, while driving a culture of reliability across engineering
• Build and optimize CI/CD pipelines, infrastructure-as-code frameworks, and deployment automation
• Manage cloud costs and implement FinOps practices to maximize ROI on cloud investments
• Implement AI-powered infrastructure-as-code frameworks, automated deployment pipelines, and intelligent resource allocation to enable safe, rapid releases
• Architect and maintain infrastructure supporting our AI-powered technology ecosystem, including LLM integrations, agentic workflows, containerized applications, message queuing, data pipelines, and storage systems
• Partner with Security teams to ensure compliance, implement security best practices, and maintain SOC2/ISO certifications
• Drive incident response processes, post-mortem culture, and continuous improvement in system reliability, DR/BCP.
• Establish and maintain disaster recovery, business continuity, and backup strategies with documented runbooks and tested procedures
• Stay at the forefront of AI innovations in platform engineering, evaluating and implementing emerging tools for AIOps, intelligent automation, and infrastructure optimization
• Evangelize DevOps and SRE best practices across development teams to enable self-service capabilities

Director of Platform Engineering

Customer Success Manager

• Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
• Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk.
• Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients.
• Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes.
• Track & monitor customer base and collaborate with account team on growth and expansion opportunities.
• Prepare and deliver Business Reviews effectively and strategically.
• Develop an advanced knowledge of our SaaS software solutions and related services​.
• Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions​.
• Develop a specific working knowledge of named customer’s business and the outcomes they look to achieve with our solutions​.
• Develop a working knowledge of the market and environment in which our customers operate​.

Enterprise Customer Success Manager

• Manage a portfolio of Growth clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
• Drive business process recommendations to accelerate the adoption, retention expansion and value achievement while identifying and resolving risk.
• Stay on top of evolving product/service offerings for Ncontracts clients.
• Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes.
• Track & monitor customer base and collaborate with account team on growth and upsell opportunities.
• Prepare and deliver Business Reviews effectively and strategically.
• Develop a working knowledge of our SaaS software solutions and related services​.
• Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions​.
• Develop a working knowledge of the market and environment in which our customers operate​.

Customer Success Associate

Collections

• Manage the full collections cycle for past-due accounts, including outreach, follow-up, and payment resolution
• Develop and implement collections strategies to minimize DSO and reduce aged receivables
• Research and update customer contact information to maintain collection efforts
• Pursue payment on overdue invoices through consistent and professional communication
• Document all collection activities accurately and thoroughly in NetSuite/Salesforce
• Escalate accounts requiring special payment arrangements or external collections according to company procedures
• Monitor collections metrics and KPIs, including DSO, aging reports, and collection rates
• Identify trends and recommend process improvements to enhance collection efficiency
• Prepare regular reports on collections activities, outstanding receivables, and team performance
• Maintain professional communication with clients and address their inquiries/disputes promptly
• Work cross-functionally with Customer Success, Sales, and Finance teams to resolve billing issues and payment barriers
• Escalate unresolved accounts or complex situations to appropriate teams (Customer Success, external collections, or legal) as needed

Collections Specialist

Account Executive

• Identify new opportunities and proactively develop leads within the compliance and risk management functional area of financial services companies
• Lead well-informed and consultative meetings with senior level executives at financial services companies
• Develop and execute strategies to grow a pipeline of deals within a territory
• Manage qualified opportunities through all stages of the funnel from sell-in to contracting and onboarding
• Demonstrate exceptional CRM (Salesforce.com, Gong, etc.) hygiene to provide up to date and accurate ongoing forecasts
• Set initiatives for yourself along with your Business Development Representative
• Prepare sales proposals, using independent judgment and discretion
• Set and conduct in-person meetings with VP and C-level executives
• Grow revenue within new and existing accounts by identifying sales opportunities
• Consistently achieve or exceed the target sales projections
• Demonstrate our core values in how you work

Account Executive – Financial Services

Account Manager

• Maintain and update partner content, profiles, and creative assets across multiple platforms.
• Bring a can-do attitude and investigative approach to tasks and assignments.
• Track and report on partner campaign performance, coordinating with Marketing and Sales for fulfillment.
• Organize internal records, workflows, and documentation to support partnership initiatives.
• Assist in coordinating partner-facing activities such as webinars, articles, e-blasts, and advertising placements.
• Provide day-to-day administrative and operational support for existing partnerships.
• Collaborate with team members to ensure visibility of active campaigns across sales territories.
• Work with SVP to identify new partnership relationships and channels to expand the referral network.

Partnerships Specialist

• Manage a portfolio of 1,000+ customers, maintaining touchpoints and health monitoring through individual and automated outreach
• Develop and execute customer success strategies that drive adoption, retention, and expansion across a large base of smaller-contract value customers
• Identify at-risk accounts early through predictive analytics and implement targeted intervention strategies at scale via automated outreach
• Drive product adoption and feature utilization using data-driven approaches tailored to smaller business needs and regulatory changes
• Coordinate daily operations, case assignments, and escalation protocols with the inside support team
• Foster a collaborative environment focused on customer problem solving and team leadership
• Adopt automation systems, AI, and reporting dashboards for managing high-volume portfolios
• Partner with customers to map business objectives to product capabilities and identify expansion opportunities with sales
• Analyze customer usage data and health metrics to proactively remediate concerns and maintain customer satisfaction scores above 85%
• Serve as voice of the customer, providing aggregated feedback to product and engineering teams from customer base

Implementation Specialist

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management
• Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations
• Conduct client training sessions via phone, web, or in person to support adoption and success
• Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved
• Ensure client requirements and objectives are well defined, documented, and understood by the project team
• Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner
• Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise
• Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies
• Transition clients to ongoing Client Support resources upon successful implementation

Implementation Specialist, TPRM

Solutions Engineer

• Deliver demonstrations for all third-party risk-related solutions with consistency and proficiency
• Conduct pre-demo tasks and customize demo environments to align with client-specific requirements
• Independently conduct demos of third-party risk solutions for account executives and prospects to further the sales process
• Present solutions in a clear, compelling manner that highlights their benefits and addresses client needs
• Gather and incorporate feedback from demos to refine and improve future presentations
• Conduct post-demo tasks and maintain demonstration databases by updating relevant features and configurations
• Participate in training sessions to gain expertise in why clients buy these solutions, including operational risk management in the financial sector
• Support and collaborate with Solution Consultant team members to drive team success and continuous improvement

Associate Solutions Consultant

Business Development Rep

• Partner with Account Executive to develop and execute strategic territory plans for enterprise financial institutions (typically $1B+ in assets)
• Schedule qualified discovery meetings for Account Executive with C-level executives, VPs, and other senior decision-makers
• Conduct comprehensive research and account mapping within complex enterprise organizations to identify key stakeholders, pain points, and buying processes
• Build and maintain relationships with multiple contacts across target accounts to establish credibility and trust at the executive level
• Execute multi-touch, personalized outreach campaigns tailored to enterprise buying cycles and decision-making processes
• Collaborate with Account Executive on territory strategy, account prioritization, and competitive positioning
• Leverage industry events, conferences, and networking opportunities to build relationships and generate qualified pipeline
• Meet or exceed assigned metrics: 8-10 qualified enterprise meetings per month
• Provide market intelligence and feedback on competitive landscape, industry trends, and customer challenges to inform sales strategy
• Master Ncontracts' comprehensive product suite and competitive positioning within the financial services compliance market
• Utilize advanced sales technology stack including Salesforce, sales engagement platforms, and account intelligence tools
• Represent Ncontracts professionally at industry events and client meetings (travel up to 20%)

Enterprise Business Development Representative

• Lead and scale our customer success strategy for ~3,600 scale accounts, managing a team of 4-6 Scale CSMs
• Build and optimize the Scale CS operating model to efficiently manage ~3,600 accounts
• Drive digital transformation initiatives to scale customer success operations
• Design scalable processes and playbooks for managing high-volume portfolios
• Implement technology stack and automation strategies with the help of CS Ops and Digital Success
• Build data-driven culture with advanced analytics and reporting
• Lead change management initiatives across the CS organization
• Lead cross-functional initiatives to improve customer experience and operational efficiency
• Collaborate closely with Enterprise and Mid-Market CSM team to ensure consistent customer experience across segments
• Influence product roadmap based on scale customer needs and insights
• Drive high gross retention rates
• Identify expansion opportunities with increase in goals for 2026 and beyond
• Present monthly KPIs to CS leadership
• Lead and develop a team of 4-6 Scale CSMs
• Build leadership bench strength and succession planning within the team
• Create career development frameworks and growth paths for team members
• Establish performance standards and accountability metrics

Director, Scale Customer Success

Sales

• Track and calculate sales commissions accurately across multiple compensation plans and territories
• Manage end-to-end commission processing, including validation, approval, and dispute resolution
• Maintain comprehensive documentation of all compensation plans, policies, and procedures
• Ensure timely and accurate commission payments to sales team members
• Handle commission disputes and work with stakeholders to resolve discrepancies
• Administer and maintain compensation management systems, with expertise in CIQ (CaptivateIQ) or similar platforms
• Generate regular pipeline reports and sales performance analytics
• Create and maintain Salesforce reports and dashboards related to quota attainment and performance
• Develop automated reporting solutions to improve efficiency and accuracy
• Ensure data integrity across all compensation-related systems
• Collaborate with Sales Leadership to design, implement, and track sales incentive programs and special promotions
• Monitor program effectiveness and provide recommendations for optimization
• Coordinate recognition programs and ensure proper tracking of achievement milestones
• Track and validate sales bookings for commission eligibility
• Collaborate with finance team to ensure alignment between bookings, revenue recognition, and commission calculations
• Maintain accurate records of deal modifications, cancellations, and adjustments
• Support month-end and quarter-end closing processes
• Utilize Salesforce reports to quality control and validate booking accuracy
• Partner closely with Finance team on revenue recognition and commission accounting and accruals
• Work closely with Marketing team on lead processing and territory alignment
• Work with Sales leadership to align compensation programs with sales processes
• Work closely with HR in new hire setup and compensation plan communications
• Support Sales Leadership with compensation analysis and planning
• Identify opportunities to streamline compensation processes and improve efficiency
• Develop and implement best practices for commission administration
• Conduct regular audits of compensation calculations and system configurations
• Provide insights and recommendations based on compensation data analysis

Sales Compensation Analyst

• Manage a portfolio of 1,000+ customers, maintaining touchpoints and health monitoring through individual and automated outreach
• Develop and execute customer success strategies that drive adoption, retention, and expansion across a large base of smaller-contract value customers
• Identify at-risk accounts early through predictive analytics and implement targeted intervention strategies at scale via automated outreach
• Drive product adoption and feature utilization across your customer base using data-driven approaches tailored to smaller business needs around new functionality and regulatory changes.
• Coordinate daily operations, case assignments, and escalation protocols with the inside support team to deliver a terrific customer experience to your customer base
• Foster a collaborative environment focused on customer problem solving
• Adopt automation systems, AI, and reporting dashboards for managing high-volume portfolios
• Partner with assigned customers to understand their business objectives and map them to product capabilities using scalable engagement models when they are identified at risk
• Identify expansion opportunities across the portfolio of assigned accounts and collaborate with sales teams on systematic upsell initiatives to grow accounts
• Analyze customer usage data and health metrics to proactively remediate concerns across account base
• Serve as voice of the customer, providing aggregated feedback to product and engineering teams from customer base
• Maintain customer satisfaction scores above 85%

Program Manager

• Design and optimize end-to-end digital customer journeys from onboarding through expansion, with particular focus on scale customer segments
• Develop strategic frameworks for personalized communication at scale while maintaining authentic customer relationships
• Define optimal communication channels, frequency, and messaging for different customer segments and lifecycle stages
• Partner with enablement team to integrate LMS and knowledge base as strategic tools within customer journeys
• Collaborate cross-functionally with Customer Enablement, Support, Customer Success Managers, Product, Marketing, and Sales Enablement to create seamless customer experiences
• Identify where human touchpoints add maximum value within increasingly digital customer journeys
• Design and implement scalable digital engagement strategies that drive meaningful behavior change
• Own KPIs for digital customer success initiatives including adoption rates, engagement metrics, and customer health indicators
• Develop comprehensive measurement frameworks that go beyond traditional metrics to track actual behavior change and business outcomes
• Analyze customer health using multiple data points beyond usage data to predict and prevent churn
• Leverage customer success platforms (ChurnZero, Pendo, Forethought) to create automated and personalized customer experiences
• Work with Salesforce and HubSpot data to inform customer segmentation and journey design
• Ensure seamless integration between various digital tools and customer-facing platforms
• Present insights and recommendations to leadership on digital engagement effectiveness
• Collaborate with Product and Marketing to influence roadmap and align customer communication strategies with broader brand messaging

Senior Product Manager, GRC

Director of Product Operations

Product Security Engineer

Director of Platform Engineering

Enterprise Customer Success Manager

Customer Success Associate

Collections Specialist

Account Executive – Financial Services

Partnerships Specialist

Customer Success Manager

Implementation Specialist, TPRM

Associate Solutions Consultant

Enterprise Business Development Representative

Director, Scale Customer Success

Sales Compensation Analyst

Customer Success Manager

Digital Success Program Manager