Ncontracts

Product Manager

• Own the platform services roadmap, prioritizing investments that maximize leverage across all product lines and accelerate feature delivery organization-wide
• Define platform capabilities including APIs, integration frameworks, authentication/authorization, data services, AI infrastructure, and shared UI components
• Partner with product managers across all Ncontracts products to understand their needs and translate them into reusable platform capabilities
• Write comprehensive technical specifications, API designs, and platform documentation that give Engineering clear direction
• Drive platform architecture decisions in collaboration with Engineering leadership, balancing scalability, performance, security, and developer experience
• Define platform adoption metrics and success criteria; track usage by internal teams and measure impact on development velocity
• Lead customer discovery with enterprise clients to understand integration requirements, API needs, and platform expectations
• Conduct competitive analysis of platform capabilities across GRC and enterprise SaaS vendors
• Champion platform-first thinking across the organization, building awareness of platform capabilities and driving adoption
• Collaborate with Engineering leadership on technical strategy, architecture decisions, and infrastructure investments
• Build relationships with technology partners and ISVs to define integration requirements and opportunities

Senior Product Manager

• Drive execution and delivery for products within Lending Compliance solutions
• Support more than 5,000 financial institutions navigating an increasingly complex regulatory environment
• Work closely with Engineering and cross-functional partners to translate customer problems into high-quality product experiences
• Contribute to shaping how to build an integrated, AI-enabled platform
• Own product deliverable and backlog for your product area
• Write comprehensive scoping and positioning documents, PRDs and product specifications
• Partner closely with Engineering throughout development
• Define success metrics for features and track adoption and usage post-launch
• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Craft positioning and messaging, create sales enablement materials, assist in the development of customer communications

Payroll

• Oversee and manage the entire payroll function, ensuring compliance with federal, state, and local regulations.
• Participate in and improve processes for our semi-monthly payrolls, off-cycle payrolls, and special payrolls.
• Be the primary payroll resource for employees, and other stakeholders within Ncontracts.
• Prepare payroll related journal entries and reconciliations.
• Prepare and maintain payroll records and reports, ensuring data accuracy and compliance with internal and external audits.
• Assist with month-end close tasks and complete special projects as assigned.
• Assist with year-end reporting and preparation of annual tax forms.
• Assist with year-end audit requests related to payroll.

Senior Payroll Specialist

Implementation Specialist

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.
• Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.
• Conduct client training sessions via phone, web, or in person to support adoption and success.
• Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.
• Ensure client requirements and objectives are well defined, documented, and understood by the project team.
• Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.
• Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.
• Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.
• Transition clients to ongoing Client Support resources upon successful implementation.