Ncontracts

Product Manager

• Own the platform services roadmap, prioritizing investments that maximize leverage across all product lines and accelerate feature delivery organization-wide
• Define platform capabilities including APIs, integration frameworks, authentication/authorization, data services, AI infrastructure, and shared UI components
• Partner with product managers across all Ncontracts products to understand their needs and translate them into reusable platform capabilities
• Write comprehensive technical specifications, API designs, and platform documentation that give Engineering clear direction
• Drive platform architecture decisions in collaboration with Engineering leadership, balancing scalability, performance, security, and developer experience
• Define platform adoption metrics and success criteria; track usage by internal teams and measure impact on development velocity
• Lead customer discovery with enterprise clients to understand integration requirements, API needs, and platform expectations
• Conduct competitive analysis of platform capabilities across GRC and enterprise SaaS vendors
• Champion platform-first thinking across the organization, building awareness of platform capabilities and driving adoption
• Collaborate with Engineering leadership on technical strategy, architecture decisions, and infrastructure investments
• Build relationships with technology partners and ISVs to define integration requirements and opportunities

Senior Product Manager

• Drive execution and delivery for products within Lending Compliance solutions
• Support more than 5,000 financial institutions navigating an increasingly complex regulatory environment
• Work closely with Engineering and cross-functional partners to translate customer problems into high-quality product experiences
• Contribute to shaping how to build an integrated, AI-enabled platform
• Own product deliverable and backlog for your product area
• Write comprehensive scoping and positioning documents, PRDs and product specifications
• Partner closely with Engineering throughout development
• Define success metrics for features and track adoption and usage post-launch
• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Craft positioning and messaging, create sales enablement materials, assist in the development of customer communications

Payroll

• Oversee and manage the entire payroll function, ensuring compliance with federal, state, and local regulations.
• Participate in and improve processes for our semi-monthly payrolls, off-cycle payrolls, and special payrolls.
• Be the primary payroll resource for employees, and other stakeholders within Ncontracts.
• Prepare payroll related journal entries and reconciliations.
• Prepare and maintain payroll records and reports, ensuring data accuracy and compliance with internal and external audits.
• Assist with month-end close tasks and complete special projects as assigned.
• Assist with year-end reporting and preparation of annual tax forms.
• Assist with year-end audit requests related to payroll.

Senior Payroll Specialist

Implementation Specialist

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions through effective client service and change management.
• Serve as the primary client contact and subject matter expert on the Ncontracts product suite, building strong relationships based on trust and clear expectations.
• Conduct client training sessions via phone, web, or in person to support adoption and success.
• Analyze client needs, recommend solutions, and proactively consult and advise on best practices and process changes to ensure implementation goals are achieved.
• Ensure client requirements and objectives are well defined, documented, and understood by the project team.
• Maintain accurate project status in Ncontracts’ project management system to keep projects on track and completed in a timely manner.
• Collaborate with leadership, support teams, and sales partners to align client expectations, address issues, and provide product expertise.
• Continuously improve the implementation process to enhance client experience, satisfaction, and retention, including recommending advancements in project management practices and methodologies.
• Transition clients to ongoing Client Support resources upon successful implementation.

Customer Support

• Lead, motivate, and develop a high performing team of Support Specialists; consistently monitor team to proactively identify potential problems, implement resolutions, and process improvements
• Provide direction and communication to leadership team and employees to support the direction of organizational goals
• Manage AI performance, develop and create workflows that improve AI performance to reduce human interaction and increase customer experience.
• Appropriately distribute workload and oversee case handling, escalations, and team projects
• Evaluate and improve the efficiency of processes to maximize speed and quality; perform root cause analysis to drive the appropriate course of action
• Provide effective performance feedback for employees on a regular basis, including 1:1s, reviews, rewards, and disciplinary action
• Manage the preparation and maintenance of weekly reporting and monthly KPIs that help determine trends, forecasting needs, etc
• Ensure that Support KPIs/SLAs are met or exceeded
• Manage staffing needs to ensure appropriate coverage for all products
• Ensure customer service excellence by actively monitoring support cases for trending concerns and opportunities for improvement
• Build a world-class support organization; create a structure and culture that is fun, high-paced, collaborative, and inherently enjoys solving for the customer
• Track bugs affecting users and work closely with product & development to prioritize cases effectively
• Partner with cross-functional leaders to drive initiatives that serve the voice of the customer

Customer Support Manager

Cloud Engineer

• Design and implement cloud infrastructure solutions across Azure and AWS, focusing on scalability, reliability, and performance optimization
• Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, and AWS CodePipeline with automated testing and deployment strategies
• Implement and optimize containerized applications using Azure Kubernetes Service (AKS), AWS Elastic Kubernetes Service (EKS), and container orchestration with Docker and Kubernetes
• Develop infrastructure-as-code solutions using Terraform, Azure Bicep, ARM Templates, and AWS CloudFormation with emphasis on modularity and reusability
• Implement comprehensive observability solutions using Azure Monitor, AWS CloudWatch, Dynatrace, or similar tools, creating dashboards, alerts, and monitoring best practices
• Provision and maintain AI service infrastructure, ensuring high availability of model endpoints, implementing fallbacks and guardrails, deploying central AI platform components (proxies, gateways, monitoring), and managing observability, logs, and cost attribution workflows
• Design and manage message queuing systems for event-driven architectures using RabbitMQ, Kafka, Azure Service Bus, AWS SQS/SNS, and third-party solutions
• Optimize cloud storage solutions across platforms: Azure (Blob Storage, Files, Data Lake Storage) and AWS (S3, EBS, EFS)
• Implement security best practices across both platforms including: IAM policies and role-based access control (Azure RBAC, AWS IAM), Secrets management (Azure Key Vault, AWS Secrets Manager), Certificate lifecycle management (Azure Key Vault, AWS Certificate Manager), Network security (Azure NSG/Firewall, AWS Security Groups/Network Firewall)
• Perform performance tuning and scalability optimization for applications, including load testing and capacity planning
• Conduct incident response, root cause analysis, and implement improvements to prevent recurrence
• Collaborate with development teams to ensure infrastructure supports application requirements and deployment needs
• Mentor L1, L2, and L3 engineers on cloud technologies, DevOps practices, and troubleshooting techniques
• Contribute to infrastructure standards, best practices documentation, and runbook development
• Support disaster recovery planning and backup/restore procedures with testing and validation
• Monitor and optimize cloud spending through FinOps practices, implementing cost-saving measures across both platforms
• Work with both Azure and AWS platforms daily to support mission-critical production workloads

Senior Cloud Engineer

IT Support

• Define and evolve Ncontracts' technology vision, ensuring alignment between business strategy and IT capabilities
• Shape the architectural direction of our integrated risk and compliance platform
• Drive modernization of legacy systems
• Establish AI-ready architecture patterns
• Enable scalability across our multi-cloud environment
• Lead and mentor a small team of Architects and Engineers providing technical direction
• Ensure consistent architectural standards and coverage across product team
• Foster a collaborative, enablement-focused culture rather than gatekeeping
• Define and maintain the enterprise architecture vision, principles, and roadmaps aligned with Ncontracts' business strategy
• Develop architecture spanning applications, data, integration, data flows, infrastructure, and security
• Drive technology evaluation and ensure alignment with an AI-first direction
• Lead architectural due diligence and integration planning for acquisitions
• Shape the architectural foundation for AI capabilities, including LLM integration patterns and data readiness
• Establish responsible AI practices including governance, explainability, and audit trails appropriate for financial services
• Evaluate and recommend AI infrastructure approaches (cloud AI services, vector databases, orchestration frameworks)
• Guide teams in modernizing legacy systems through pragmatic, incremental approaches
• Promote modern application patterns such as microservices, event-driven architecture, and API-first design
• Get hands-on when needed to validate patterns, prototype solutions, or remove blockers
• Provide architectural oversight across .NET, React, Python, and cloud environments
• Establish and reinforce architecture governance, best practices, and decision frameworks
• Partner closely with the Data Architect to ensure systems generate high-quality, well-structured data for Snowflake ingestion
• Define integration patterns (API, event-driven, service-to-service) that ensure reliability and scalability
• Architect solutions that leverage the strengths of our multi-cloud environment (Azure and AWS)
• Support the Platform Engineering team to define DevOps practices and secure CI/CD pipeline architecture
• Communicate architectural decisions clearly to engineers, leaders, and non-technical stakeholders
• Produce consumable documentation, reference architectures, and standards
• Build strong cross-functional relationships and influence without authority

Enterprise Architect

Business Development Rep

• Schedule initial discovery calls for Lending Compliance Account Executives.
• Develop relationships within financial institutions (mortgage companies, banks and credit unions)
• Conduct research to identify potential prospects and work with sales team members to cultivate prospect lists.
• Complete detailed research within targeted accounts to identify key contacts and critical account information.
• Identify and target strategic new prospects that would accelerate territory growth.
• Use identified customer challenges to prescribe relevant campaigns and events to drive engagement.
• Meet or exceed assigned daily activity minimums of 50 outbound calls, 50 outbound emails per day and schedule 4 prospective client meetings per week.
• Provide constructive feedback on how to improve effectiveness and efficiency within the BDR role to Sales Leadership.
• Proactively learn Ncontracts product, competitive products, and market knowledge via website, online webinars, and other marketing information.
• Become an expert in sales prospecting platforms and tools
• Manage data for new and prospective customers within CRM (Salesforce Lightening and High Velocity Sales)
• Execute best sales practices and techniques as provided by management
• Ability to travel up to 15% for company events.

Business Development Representative – Lending Compliance

Full-stack Engineer

• Build software as part of a cross functional team alongside other developers, designers, product management, and QA
• Help to break down work, maintaining strong communication with your teammates about the work you are doing
• Hold yourself and your teammates accountable for creating high quality, useful software to our customers
• Exhibit intentional mentorship, honesty, low ego, instinctive troubleshooting, deep curiosity, and motivation

Software Developer L3

Program Manager

• Delivery Planning & Execution
• Create and maintain comprehensive milestone plans for all engineering workstreams, clearly defining deliverables, timelines, and success criteria
• Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks
• Track project progress across all engineering teams, identifying slippage early and working with teams to develop mitigation strategies
• Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations
• Run program status meetings and coordinate cross-team synchronization to keep initiatives on track
• Resource Management
• Manage resource allocation across engineering workstreams, ensuring optimal utilization and identifying capacity constraints
• Identify resource contention issues and work with engineering leadership to resolve conflicts and prioritize work
• Provide visibility into resource capacity planning to support strategic hiring and contractor decisions
• Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met
• Engineering Metrics & Reporting
• Establish and maintain comprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics
• Build and maintain executive dashboards that provide real-time visibility into engineering delivery and health
• Partner with Product Operations to ensure alignment on success metrics and delivery KPIs
• Generate regular status reports for engineering leadership and executive stakeholders
• Drive continuous improvement initiatives based on metrics insights and delivery patterns
• Process Improvement & Stakeholder Management
• Establish and refine delivery management processes, tools, and best practices across engineering
• Champion Agile/DevOps practices and drive adoption of delivery excellence standards
• Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence
• Navigate organizational complexity and build strong relationships across engineering, product, and business teams

Senior Program Manager, Engineering Delivery

Risk

• Evaluate TPRM solutions against current and emerging third-party risk management guidelines, identifying gaps and recommending improvements
• Partner with product and vendor services teams to prioritize enhancements, ensuring full compliance with the latest vendor expectations
• Provide expert guidance across product management verticals, including risk, compliance, lending compliance, and audit squads
• Develop and update TPRM/vendor management content, including regulatory and operational questionnaires, model policies, risk assessments, audits, and compliance tests
• Create Nstitute content, including certification renewal structure and coursework based on evolving guidance and regulations
• Ensure all content reflects current best practices and regulatory requirements, including cybersecurity and artificial intelligence (AI)
• Attend and represent Ncontracts as a subject matter expert at conferences and events, speaking on TPRM topics
• Create compelling and informative presentations for conferences, seminars, and internal training sessions
• Proactively write thought-provoking blogs, whitepapers, and other content regarding TPRM program expectations, requirements, and best practices
• Stay informed about the latest TPRM guidance, discerning differences from previous guidance, and effectively interpret and communicate implications
• Present complex TPRM concepts in clear and concise language to non-experts
• Collaborate with cross-functional teams, acting as an information resource across the organization
• Demonstrate initiative and desire to improve processes through automation and technology
• Proactively seek and seize opportunities for knowledge sharing and public speaking engagements