nCino, Inc.

Technical Support Specialist

nCino, Inc.

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Tech Stack

SQL

About the role

  • Provide technical support to customers and other support personnel diagnosing, troubleshooting, repairing, and debugging nCino product issues
  • Respond primarily to complex technical issues
  • Apply nCino product knowledge to diagnose and troubleshoot complex technical issues
  • Serve as the first point of escalation for field engineers and other support personnel
  • Demonstrate intermediate technical knowledge of one or more nCino business solution lines
  • Configure complex product functions to meet the requirements of customers
  • Report design, reliability, and maintenance problems to internal stakeholders
  • Deploy customer feature upgrades, product installation, and training
  • Monitor and respond to support tickets in a timely manner
  • Provide exceptional support to customers/users
  • Apply knowledge centered methodology to create and maintain knowledge articles
  • Participate in training sessions to stay updated on latest product information
  • Contribute to project teams and other special assignments

Requirements

  • Undergraduate degree in Computer Science, Information Technology, Engineering, or a related field or equivalent education
  • 2+ years of professional experience
  • Exceptional problem-solving skills
  • Excellent communication skills, both written and verbal
  • Ability to work effectively in a team environment
  • Foundational understanding of nCino product and/or software design components
  • Customer-focused with a commitment to providing high-quality support
  • nCino product training baseline or ability to obtain within first 6 months of employment
  • Applicable certifications, such as microsoft sql
  • Experience with SaaS products and services, and/or CRM systems
  • Previous experience in a technical support role
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdebuggingnCino product knowledgeproduct configurationfeature upgradesknowledge article creationSaaSCRM systemsproblem-solving
Soft Skills
communication skillsteamworkcustomer-focusedcommitment to quality support
Certifications
nCino product trainingMicrosoft SQL certification