NCC

Dealer Relationship Manager

NCC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, California, Colorado, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana

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Salary

💰 $96,000 per year

Job Level

Mid-LevelSenior

About the role

  • Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering
  • Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings
  • Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business
  • Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results
  • Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC
  • Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines
  • Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days
  • Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services
  • Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline

Requirements

  • Three years of experience in an Automotive Retail BDC or B2B Account Management role
  • Knowledge of F&I required
  • 2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required
  • Excellent written, verbal, and telephone communications skills
  • Excellent presentation skills