Account Strategist, LinkedIn Advertising
Abe
Dealer Relationship Manager
NCC
full-time
Posted on:
Location: Arizona, California, Colorado, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana • 🇺🇸 United States
Visit company websiteSalary
💰 $96,000 per year
Job Level
Mid-LevelSenior
About the role
- Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering
- Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings
- Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business
- Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results
- Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC
- Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines
- Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days
- Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with identification and/or resolution of all items that may contribute to minimal or no usage of NCC services
- Leverage account segmentation to consistently exceed monthly revenue goals, achieving KPIs and maintaining an active pipeline
Requirements
- Three years of experience in an Automotive Retail BDC or B2B Account Management role
- Knowledge of F&I required
- 2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required
- Excellent written, verbal, and telephone communications skills
- Excellent presentation skills
