NCC

Dealer Relationship Manager

NCC

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $60,000 per year

About the role

  • Maintain a detailed understanding of products and services, assist customers with questions, and suggest the best product offering.
  • Maximize performance with all NCC products, promote the value of the current active product(s), and upsell additional services and offerings.
  • Assess attrition reports to identify potential defecting accounts and execute a game plan to retain the business.
  • Review customer account activity to identify accounts that may not be using NCC services to their volume potential and identify proactive solutions to drive results.
  • Provide first line of contact and support to all clients and seek to improve all aspects of the customer experience with NCC.
  • Proactively perform ongoing retention activities, including monthly calls and emails, and monitor usage reports to manage increases or declines.
  • Assist customers as needed with setting up and navigating programs or software associated with a product during the first 90 days.
  • Promotion of such usage may include, but not be limited to, regular contact with each user to confirm usage is taking place and proactively assist with the identification and/or resolution of all items that may contribute to minimal or no usage of NCC services.
  • Leverage account segmentation to consistently exceed monthly revenue goals, achieve KPIs, and maintain an active pipeline

Requirements

  • Three years of experience in an Automotive Retail BDC or B2B Account Management role required.
  • Knowledge of F&I required.
  • 2+ years of proven KPI-driven cross-sell/upsell experience and ability to identify opportunities required.
  • Excellent written, verbal, and telephone communication skills
  • Excellent presentation skills
Benefits
  • Medical, Dental, Vision Insurance
  • Company Paid Life and Short-Term Disability Benefits
  • Voluntary opportunity to purchase Supplemental Life and Disability Benefits
  • Unrestricted Paid Time Off
  • 401k Plan
  • Generous uncapped compensation plans for sales positions
  • Dynamic Team Culture
  • Opportunity to work hybrid or fully remote in some roles
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI-drivencross-sellupsellaccount managementcustomer retentionattrition analysiscustomer account activity reviewproactive solutionsusage monitoringproduct navigation
Soft Skills
communication skillspresentation skillscustomer experience improvementproblem-solvingrelationship managementproactive engagementorganizational skillsinterpersonal skillsnegotiation skillsteam collaboration