Agent Contracting Manager
NCC
full-time
Posted on:
Location Type: Remote
Location: Tennessee • United States
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About the role
- Lead NCC’s Agent Onboarding and Contracting departments, owning strategy and execution
- Build, coach, and retain a high-performing, results-driven team
- Ensure agents move efficiently from recruitment to contracted and ready-to-sell status
- Oversee quality control, accuracy, and compliance of contracts and appointments
- Maintain compliance with CMS, carrier, state licensing, E&O, TPMO, and regulatory requirements
- Partner cross-functionally with Recruiting, Sales Development, Marketing, Operations, and Legal
- Serve as subject matter expert for Salesforce CRM onboarding and contracting workflows
- Drive continuous improvement, workflow optimization, and automation initiatives
- Manage escalations and resolve agent and carrier issues with an agent-first mindset
- Track operational metrics and deliver actionable performance reporting
- Manage vendor and carrier contracting relationships
- Support scalable growth and future expansion initiatives
Requirements
- BA/BS or equivalent experience
- Proven people and operations leadership experience
- Background in onboarding, contracting, recruiting, customer success, or operations
- Strong CRM experience (Salesforce preferred)
- Advanced Excel and Microsoft Office skills
- Process improvement and operational design experience
- Strong communication and stakeholder management skills
- Working knowledge of Medicare industry regulations and compliance
Benefits
- W2 role with competitive base salary + bonus
- Comprehensive benefits , including: Medical, dental, vision & telehealth
- 401(k) with 100% match up to 5%
- Student loan paydown assistance
- Paid parental leave, compassionate leave (pregnancy loss/miscarriage), and caregiver leave
- Company-paid disability coverage
- 3 weeks PTO + generous paid holidays , including Twixmas (office closed between Christmas & New Year’s)
- Professional development with full access to LinkedIn Learning
- A supportive, collaborative culture that values growth, balance, and continuous learning
- A fulfilling career helping agents grow their businesses—and ultimately helping seniors nationwide
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Salesforce CRMExcelMicrosoft Officeonboardingcontractingrecruitingcustomer successprocess improvementoperational designworkflow optimization
Soft Skills
leadershipteam buildingcommunicationstakeholder managementproblem solvingquality controlcompliance managementcross-functional collaborationresults-driven mindsetagent-first mindset
Certifications
BA/BS