NBT Bank

Floating Operations Associate

NBT Bank

full-time

Posted on:

Location Type: Office

Location: Norwich • New York • United States

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Salary

💰 $19 - $23 per hour

About the role

  • Responsible for a variety of tasks within the Information Processing area.
  • Operations functions include but are not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues.
  • Call Center functions include addressing a wide range of customer questions.
  • Maintains effective customer service and sales skills in order to conform to service standards and measured goals.
  • Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.
  • Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals.
  • Resolve customer complaints, problems, and errors in a timely and complete manner.
  • Ensure all security measures, regulations, procedures, and controls are adhered to.
  • Other duties as assigned.

Requirements

  • Education and Experience: High school diploma or GED
  • Customer service and/or sales experience helpful
  • Strong communication and interpersonal skills
  • PC skills to include MS Word, Excel, and data entry
  • Must have a positive attitude, adaptable to change, and willingness to work in a team environment
  • Strong customer service skills
  • Strong organizational skills
  • Basic accounting skills helpful, but not required
  • Understanding of double entry bookkeeping as it relates to daily production work.
Benefits
  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
  • Parental Leave: Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage: Ensuring your overall health and well-being.
  • Flexible Spending Accounts: For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance: Supporting your growing family.
  • Tuition Reimbursement: Invest in your education and career growth.
  • Employee Assistance Program (EAP): Access to support and resources.
  • Pet Insurance: For all your furry friends.
  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entryaccount maintenanceverification of datascanningindexingreconciling accountsdouble entry bookkeepingprocessing transactionscustomer inquiries resolutionexception issue resolution
Soft skills
customer servicesales skillscommunication skillsinterpersonal skillsorganizational skillsadaptabilityteamworkproblem-solvingpositive attitudetimeliness
Certifications
high school diplomaGED