NBT Bank

Cash Management Support Specialist

NBT Bank

full-time

Posted on:

Location Type: Office

Location: Norwich • New York • 🇺🇸 United States

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Salary

💰 $22 - $30 per hour

Job Level

Mid-LevelSenior

About the role

  • Performing operational support duties for cash management products and services.
  • Provides a full range of professional, technical, and general assistance to business customers and internal customers.
  • Fully supports the Remote Deposit Capture product; performs business customer setups; prepares contracts, maintains business customer files; monitors product usage and system operations; and resolves problems within given authority.
  • Complies with all policies and regulations and ensures that all security measures and controls are followed.
  • Provides training assistance to business and internal customers on the features and benefits of cash management products and services.
  • Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.

Requirements

  • High School Diploma or GED
  • Associates degree preferred
  • Customer service and/or sales experience
  • Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
  • NBT experience preferred
  • Strong oral and written communication skills.
  • Must have a positive attitude and willingness to work in a team environment.
  • PC skills in a Windows environment to include Word/Excel
  • Technical knowledge of the installation and working knowledge of a PC scanner.
  • Excellent and problem solving skills and the ability to trouble shoot technical issues.
  • Ability to provide comprehensive training to customers.
  • Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research.
  • In depth knowledge of bank policies and procedures.
  • Travel required, may include overnights.
  • Valid driver’s license required.
Benefits
  • Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
  • Parental Leave : Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage : Ensuring your overall health and well-being.
  • Flexible Spending Accounts : For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits : Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance : Supporting your growing family.
  • Tuition Reimbursement : Invest in your education and career growth.
  • Employee Assistance Program (EAP) : Access to support and resources.
  • Financial and Banking Services : Various benefits and financial planning assistance .

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash managementRemote Deposit CapturePC skillsWindowsWordExceltechnical troubleshootingcustomer trainingbank policiesproblem solving
Soft skills
customer servicesales experienceoral communicationwritten communicationpositive attitudeteamworkwillingness to workcomprehensive trainingattention to detailorganizational skills
Certifications
High School DiplomaGEDAssociates degree