NBT Bank

Cash Management Support Specialist

NBT Bank

full-time

Posted on:

Location Type: Office

Location: Norwich • New York • United States

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Salary

💰 $22 - $30 per hour

About the role

  • Performing operational support duties for cash management products and services.
  • Provides a full range of professional, technical, and general assistance to business customers and internal customers.
  • Fully supports the Remote Deposit Capture product; performs business customer setups; prepares contracts, maintains business customer files; monitors product usage and system operations; and resolves problems within given authority.
  • Complies with all policies and regulations and ensures that all security measures and controls are followed.
  • Provides training assistance to business and internal customers on the features and benefits of cash management products and services.
  • Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.

Requirements

  • High School Diploma or GED
  • Associates degree preferred
  • Customer service and/or sales experience
  • Minimum four years Call Center experience or two years Call Center plus 2 years branch, back-office or other customer support experience
  • NBT experience preferred
  • Strong oral and written communication skills.
  • Must have a positive attitude and willingness to work in a team environment.
  • PC skills in a Windows environment to include Word/Excel
  • Technical knowledge of the installation and working knowledge of a PC scanner.
  • Excellent and problem solving skills and the ability to trouble shoot technical issues.
  • Ability to provide comprehensive training to customers.
  • Understand the roles and functions of various internal departments including Deposit and Loan Operations, Item Processing, Statement Rendering, EFT, Remote Deposit Capture and Research.
  • In depth knowledge of bank policies and procedures.
  • Travel required, may include overnights.
  • Valid driver’s license required.
Benefits
  • Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
  • Parental Leave : Six weeks of paid leave at 100% of your salary.
  • Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
  • Dental and Vision Coverage : Ensuring your overall health and well-being.
  • Flexible Spending Accounts : For healthcare and dependent care expenses.
  • Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
  • Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
  • Voluntary Benefits : Including hospital, accident, and critical illness coverage.
  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
  • Adoption Assistance : Supporting your growing family.
  • Tuition Reimbursement : Invest in your education and career growth.
  • Employee Assistance Program (EAP) : Access to support and resources.
  • Financial and Banking Services : Various benefits and financial planning assistance .
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cash managementRemote Deposit CapturePC skillsWindowsWordExceltechnical troubleshootingcustomer trainingbank policiesproblem solving
Soft Skills
customer servicesales experienceoral communicationwritten communicationpositive attitudeteamworkwillingness to workcomprehensive trainingattention to detailorganizational skills
Certifications
High School DiplomaGEDAssociates degree