Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal).
Handle moves, adds, and changes (MACD).
Provide sustaining engineering support for large, complex solutions.
Support activities related to account development.
Capture customer technical requirements and translate them into internal architecture templates.
Collaborate with the product team on new product requirements, integrations, and defect resolution.
Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers.
Address and resolve customer issues both pre- and post-production.
Drive continuous technical improvement internally and with customers.
Cultivate and drive technical decisions with customers to design or improve technical solutions.
Oversee technical implementation for customer deployment projects.
Participate in client implementation planning to ensure seamless integration or turn-up of services.
Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs.
Exercise independent judgment and discretion in matters of significance.
Maintain regular, consistent, and punctual attendance.
Must be able to work nights, weekends, variable schedules, and overtime as necessary.
Perform other duties and responsibilities as assigned.

Requirements

5+ years of experience as a telecom Solutions Engineer or related role
Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS)
Experience with SDWAN and SASE design principles
Proven ability to work independently and lead projects
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Reside in PST or MST time zones with the ability to travel up to 25%

Benefits

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIPdata networking protocolsSIPRTPHTTP/SSNMPBGPOSPFQoSSDWAN

Soft Skills

problem-solvinganalytical skillscommunication skillsinterpersonal skillsindependent judgmentleadershipcollaborationcustomer supporttechnical decision-makingcontinuous improvement