NBCUniversal

Dialer & Lead Management Administrator

NBCUniversal

full-time

Posted on:

Location Type: Remote

Location: California • Colorado • United States

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Salary

💰 $56,428 - $132,254 per year

Job Level

Senior

About the role

  • Configure and optimize dialer strategies, pacing, queues, and campaigns
  • Monitor performance metrics and adjust settings to improve connect and conversion rates
  • Manage lead routing, prioritization, and recycling; ensure compliance with dialing regulations
  • Work with reporting teams to produce performance reports, dashboards, and forecasts
  • Analyze dialer, lead, and agent productivity data to identify improvement opportunities
  • Provide recommendations to Sales Leadership to drive revenue and efficiency
  • Partner with Sales, Ops, and Mktg to streamline lead management workflows
  • Identify system issues, recommend solutions, and support implementation of enhancements
  • Train sales teams and support staff on dialer processes and tools
  • Maintain documentation and support adoption of new features or workflows
  • Ensure accurate communication across teams and consistent adherence to policies
  • Maintain reliable attendance; may require variable hours
  • Perform additional responsibilities as needed.

Requirements

  • 2+ years in Sales Ops, RevOps, or Dialer Administration, supporting outbound sales teams
  • Hands-on experience with Five9 (or similar dialer): campaign setup, list management, pacing, routing, and compliance
  • Working knowledge of Salesforce, including objects, lead/contact/account structure, and assignment workflows
  • Ability to diagnose performance or system issues, find root causes, and recommend solutions
  • Strong systems thinking: understands how lead flow, dialer settings, and sales behavior impact downstream results
  • Experience collaborating with Sales, Sales Ops, Marketing, Enablement, and other cross-functional partners
  • Operational mindset — proactive, detail‑oriented, and comfortable owning processes end to end
  • Solid data literacy with basic analytical capability in Excel/Sheets/CRM dashboards
  • Strong communication skills; able to translate data trends into clear recommendations.
Benefits
  • Best-in-class Benefits that connect you to the support you need when it matters most
  • Expert guidance and always-on tools
  • Personalized options to support physical, financial, and emotional needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
dialer configurationlead routingperformance metrics analysiscampaign setuplist managementpacingcompliancedata analysisExcelCRM dashboards
Soft Skills
communicationsystems thinkingdetail-orientedproactivecollaborationproblem-solvingrecommendation skillstrainingdocumentationattendance reliability