NBCUniversal

Director, Customer Service Strategy & Operations

NBCUniversal

full-time

Posted on:

Location Type: Hybrid

Location: Philadelphia • California • Florida • United States

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Salary

💰 $139,620 - $261,789 per year

Job Level

Lead

About the role

  • Responsible for operations in the Customer Service group
  • Directs planning activities related to operating budgets and forecasts
  • Partners with leaders to forecast and report operating results
  • Tracks and reports performance data on initiatives
  • Monitors expense process and establishes budgets

Requirements

  • Bachelor's Degree
  • 10+ years of experience managing or supporting bulk communities
  • Strong understanding of operational and strategic considerations
  • Strong executive presence and visibility
  • Highly articulate communicator
  • Exceptional interpersonal and presentation skills
Benefits
  • Best-in-class Benefits
  • Health insurance
  • 401(k) matching
  • Bonuses
  • Professional development opportunities
  • Flexible work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
executive presencearticulate communicatorinterpersonal skillspresentation skills
Certifications
Bachelor's Degree