Lead Analyst, Real Time Operations
NBCUniversal
full-time
Posted on:
Location Type: Remote
Location: California • Colorado • United States
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Salary
💰 $54,969 - $128,834 per year
Job Level
Tech Stack
About the role
- Play a strategic role in optimizing call routing and segmentation
- Collaborate with senior leadership and cross-functional teams
- Leverage expertise in call routing and segmentation to develop strategies
- Lead and present results of analysis and recommendations in senior level discussions
Requirements
- Bachelor's Degree
- 7-10 Years Relevant Work Experience
- Strong communication and call routing expertise
- Project management and SQL as preferred skills
- Familiarity with Aspect WFM, Jira, and MS Office
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call routingsegmentationproject managementSQL
Soft Skills
strong communicationcollaborationleadership
Certifications
Bachelor's Degree