NBCUniversal

Manager, AI Product

NBCUniversal

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado, Florida, Illinois

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Salary

💰 $95,282 - $157,216 per year

Job Level

JuniorMid-Level

Tech Stack

AWSCloud

About the role

  • Hybrid model: 4 days onsite, 1 day remote. Monday–Friday, day shift. Flexibility to work in local time zones with availability during EST hours.\n
  • Training & Onboarding Includes job shadowing, self-guided training modules, and onboard documentation.\n
  • Side-by-side training with team members to ensure a smooth transition.\n
  • Key Responsibilities Define and prioritize product requirements and features for development by engineering teams.\n
  • Translate business needs into user stories and manage the full product lifecycle.\n
  • Partner with UX/UI teams to influence and guide product design decisions.\n
  • Facilitate requirement gathering sessions and align cross-functional stakeholders.\n
  • Analyze user feedback to refine and enhance platform features.\n
  • Support deployment, trial, and measure success through pNPS and feature adoption.\n
  • Manage 3–4 use cases per quarter, from ideation to launch.\n
  • Take a proactive role in mitigating impediments impacting successful completion of release/sprint goals.\n
  • Collaborate with CXSO pillar leads.\n
  • Work with AI-powered platforms Celestial and Mercury Assistant to improve customer experience.\n
  • Participate in business readiness testing, user testing, and capturing trial feedback.\n
  • Ensuring product requirements reflect privacy, security, DEI, accessibility, and ethical design standards.\n
  • Consistent exercise of independent judgment and discretion in matters of significance.\n
  • Regular, consistent and punctual attendance.\n
  • Must be able to work nights and weekends, variable schedule(s) as necessary.\n
  • Other duties and responsibilities as assigned.

Requirements

  • 2-5 years of relevant product management experience.\n
  • Strong facilitation and communication skills; ability to lead technical discussions.\n
  • Experience with customer/user data, preferably in AWS.\n
  • Solid understanding of UX/UI fundamentals.\n
  • Full lifecycle product management experience including testing and trials.\n
  • Familiarity with AI technologies including Google Cloud, Gemini, and Google Playbooks.\n
  • Experience with Google Technologies, Open AI, and Generative AI.\n
  • Exposure to Celestial and Mercury Assistant platforms (preferred).\n
  • Background in building frontline tools for customer service (preferred).\n
  • Ability to analyze user feedback and adjust features accordingly.