Client Services Agent
Acumen Fiscal Agent
Client Services Executive
Navitus Health Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Virginia, West Virginia, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $72,813 - $89,341 per year
Job Level
Mid-LevelSenior
About the role
- Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
- Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients.
- Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
- Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
- Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
- Facilitate resolution of escalated member/Client issues requests
- Manage Clients Contract maintenance and performance
- Travel to Client sites
- Provide mentoring to the coordinator levels
- Other duties as assigned
Requirements
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM or health care industry preferred
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
- Ability to work independently and prioritize work to meet client needs
- Strong team orientation, commitment to sales, and client service and desire to succeed
- Willingness to travel as needed to meet goals
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Valid State Driver’s License and current Automobile Insurance Policy
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisbusiness planningcontract managementclient trainingpresentation skillsnegotiation skillsstrategic thinkingperformance reporting
Soft skills
team orientationclient serviceindependent workprioritizationmentoringcommunicationproblem resolution
Certifications
Bachelor's degree
