BI Engineer III
Gemini Legal
ETLJavaScriptPythonSQLTableau
Job Level
Mid-LevelSenior
Tech Stack
ETLJavaScriptNode.jsPythonSQL
About the role
- Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
- Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
- Contribute to methodologies, best practices, and techniques to improve our support process
- Build and contribute to Navina’s technical support knowledge base
- Work closely with R&D, Product, Customer Success, and Medical team for complex problem-solving and time-sensitive escalations
- Serve as first line of defense so R&D can focus on product development
Requirements
- 4+ years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience
- Proven experience with SQL and data analysis - MUST
- Proven experience with debugging web applications
- Strong project management skills
- Excellent problem-solving and troubleshooting skills
- Proven excellent customer-facing communication skills (verbal and written)
- Familiarity with the US healthcare industry - Advantage
- Proven experience in programming (JavaScript, Python, Nodejs) - Advantage
- Located in the U.S. East Coast time zone or available to work East Coast hours
- Experience with troubleshooting data pipelines and ETL processes (would stand out)
- Experience in a fast-growing organization (would stand out)
- Strong presentation skills for all audiences (would stand out)
- Can-do attitude; Detail oriented (would stand out)
