Navina

Support Engineer

• Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
• Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
• Contribute to methodologies, best practices, and techniques to improve our support process
• Build and contribute to Navina’s technical support knowledge base
• Work closely with R&D, Product, Customer Success, and Medical team for complex problem-solving and time-sensitive escalations
• Serve as first line of defense so R&D can focus on product development

Technical Support Engineer