Client Services Team Manager
Navia Benefit Solutions, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Arizona • California • United States
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Salary
💰 $75,000 - $100,000 per year
About the role
- Oversees a team of Client Service Managers to ensure efficiency and high-quality service, including hiring, training, and supervising team members to create high performing teams.
- Provides ongoing and consistent feedback to develop skills and improve performance, including Quality Assurance processes and regular coaching sessions to improve Client Satisfaction.
- Handles client inquiries, complaints, and feedback to improve service standards, acting as a point of escalation for clients/brokers and internal Navia teams.
- Proactively maintains close relationships with clients and brokers, educating them on opportunities to further develop the partnership to address client challenges.
- Accountable for hitting goals and targets by evaluating performance, conducting reviews, handling promotions or disciplinary action.
- Reports team performance and action plans to improve based on gaps identified in data analysis.
- Communicates priorities and updates to the team through regular team and individual meetings, acting as a change champion for the department.
- Reports technical issues, identifies opportunities for process improvements, and contributes ideas for enhancing efficiency and effectiveness.
- Collaborate with partners cross-functionally to ensure a seamless and cohesive experience for clients.
- Ensures adherence to industry regulations and company policies, including audit plan setups, payroll deduction reporting, change in status, eligibility and renewals as needed.
Requirements
- 3-5 years of experience in benefits administration or employee benefits industry experience preferred.
- 3-5 years of direct client management experience preferred.
- 3-5 Years of People Management experience preferred.
- Basic computer skills and knowledge of Microsoft Word, Excel, Outlook, and Adobe.
- Excellent customer service skills, professionalism, and critical thinking skills.
- Excellent work attitude, adaptability, and multi-tasking abilities.
- Ability to travel as needed for client and employee meetings/benefit fairs.
Benefits
- Competitive Salary Range: $75,000-$100,000
- Generous health benefits
- Company sponsored wellness benefits
- Complimentary Life Insurance and Long-Term Disability Insurance
- Paid time off 6 Paid Holidays & 2 Paid Floating Holidays
- Work from home and hybrid schedules available!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationdata analysisquality assuranceclient managementpeople management
Soft Skills
customer serviceprofessionalismcritical thinkingadaptabilitymulti-taskingcoachingcommunication