Naturecan

Customer Service Advisor, DE Speaking

Naturecan

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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Salary

💰 £28,000 - £30,000 per year

About the role

  • Serve as the first point of contact for customer enquiries via live chat and email across several international markets, with a focus on Germany.
  • Deliver timely, accurate and empathetic responses to customer queries, ensuring high levels of customer satisfaction.
  • Act as the main liaison between the business and our 3PL warehouses in Europe, supporting order fulfilment and issue resolution.
  • Monitor and respond to customer reviews across multiple platforms.
  • Troubleshoot and resolve issues relating to payments, delivery, order creation and returns.
  • Provide clear and helpful information about our products, services, and policies.
  • Proactively identify recurring issues and suggest process improvements to enhance the customer experience.

Requirements

  • Native or fluent German speaker, with strong written and verbal communication skills.
  • Ability to communicate confidently in English.
  • Strong customer focus with a passion for delivering excellent service.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Self-motivated, organised and comfortable working remotely.
  • Previous experience in a customer service or customer experience role, ideally within e-commerce.
  • Familiarity with Zendesk or similar customer support platforms.
  • Experience working with Shopify
  • Experience working with logistics or fulfilment partners.
Benefits
  • Fully remote working within the UK
  • Competitive salary
  • 12-month fixed-term contract providing stability and flexibility
  • Opportunity to work in a fast-growing business within an exciting industry
  • A supportive and collaborative team environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecustomer experienceorder fulfilmentissue resolutiontroubleshootingpaymentsdeliveryorder creationreturnsprocess improvements
Soft Skills
communication skillscustomer focustime managementself-motivatedorganisedadaptabilityempathyproblem-solvingmultitaskingremote work