Naturecan

Customer Support

• Serve as the first point of contact for customer enquiries via live chat and email across several international markets, with a focus on Germany.
• Deliver timely, accurate and empathetic responses to customer queries, ensuring high levels of customer satisfaction.
• Act as the main liaison between the business and our 3PL warehouses in Europe, supporting order fulfilment and issue resolution.
• Monitor and respond to customer reviews across multiple platforms.
• Troubleshoot and resolve issues relating to payments, delivery, order creation and returns.
• Provide clear and helpful information about our products, services, and policies.
• Proactively identify recurring issues and suggest process improvements to enhance the customer experience.

Customer Service Advisor, DE Speaking