Natterbox

Junior Account Manager

Natterbox

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £40,000 per year

Job Level

Junior

About the role

  • Build Relationships: Look after a portfolio of customers, building strong bonds with day-to-day users and helping them get the full value from our platform.
  • Support Commercial Growth: Assist with the renewal process and learn to identify opportunities where our products can help a customer’s business grow.
  • Be the Customer's Voice: Act as an advocate for your customers within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
  • Learn from Data: Help the team prepare for customer Business Reviews by gathering health metrics and usage data that showcase the impact of our tools.
  • Collaborate Across Teams: Work closely with Technical Account Managers and other colleagues to ensure smooth product adoption and help solve customer challenges.
  • Maintain Account Records: Keep accurate and up-to-date customer records in Salesforce to ensure everyone in the team has a clear view of account progress.
  • Represent Natterbox: Be a professional and enthusiastic ambassador for the Natterbox brand in all your interactions.

Requirements

  • Around 1-2 years of experience in a role where you worked with customers.
  • Great communication skills and a talent for building positive relationships.
  • A passion for helping people and a curiosity for how technology solves problems.
  • An eagerness to learn about commercial processes like renewals and customer value.
  • The ability to work well in a team.
  • Familiarity with CRM tools like Salesforce is a bonus, but not essential.
  • Thrive in a fast-paced, changing environment.
  • Show an interest in using data to understand customer needs.
  • Have a naturally consultative and inquisitive approach.
  • Have some familiarity with the telecoms or voice technology industry.
  • Are organised, reliable, and keen to follow and improve team processes.
Benefits
  • Basic Salary: Up to £40,000 per year, based on experience.
  • On-Target Earnings (OTE): An additional £10,000 bonus based on performance.
  • 25 days holiday increasing to 30 days, after 2 years
  • A range of employee perks from Perkbox
  • EAP via Vivup
  • Private Health care via Vitality
  • Share options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsrelationship buildingcustomer advocacyteamworkorganisational skillscuriosityconsultative approachreliabilityadaptabilityproblem-solving