Natterbox

Technical Account Manager

• Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia.
• This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting.
• You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.

Backend Engineer

• Drive Architectural Strategy: Own the roadmap for our multi-tenant SaaS platform, ensuring it supports our global expansion and high-performance requirements.
• Lead the AI Revolution: Architect and embed AI/ML capabilities across the Natterbox platform, translating emerging technologies into production-ready features.
• Engineering Mentorship: Champion a culture of excellence by leading design reviews, establishing documentation standards, and coaching engineers to become future technical leaders.
• Governance & Risk Management: Proactively identify "institutional knowledge" risks and ensure our systems are documented, observable, and resilient.
• Cross-Functional Collaboration: Partner with the Head of Engineering and Product leadership to align technical decisions with our long-term product vision.

Technical Account Manager

Senior Technical Architect