Natterbox

Account Manager

• Build Relationships: Look after a portfolio of customers, building strong bonds with day-to-day users and helping them get the full value from our platform.
• Support Commercial Growth: Assist with the renewal process and learn to identify opportunities where our products can help a customer’s business grow.
• Be the Customer's Voice: Act as an advocate for your customers within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
• Learn from Data: Help the team prepare for customer Business Reviews by gathering health metrics and usage data that showcase the impact of our tools.
• Collaborate Across Teams: Work closely with Technical Account Managers and other colleagues to ensure smooth product adoption and help solve customer challenges.
• Maintain Account Records: Keep accurate and up-to-date customer records in Salesforce to ensure everyone in the team has a clear view of account progress.
• Represent Natterbox: Be a professional and enthusiastic ambassador for the Natterbox brand in all your interactions.

Junior Account Manager

• Manage a portfolio of mid-level customers, building strong bonds with day-to-day users to ensure they are getting full value from our platform.
• Take ownership of the renewal process and learn to identify opportunities where our products can further help a customer’s business grow.
• Act as the voice of the customer within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
• Use health metrics and usage data to guide customer conversations and help deliver regular Business Reviews that showcase the impact of our tools.
• Work closely with Technical Account Managers and cross-functional teams to ensure smooth product adoption and help solve any challenges.
• Maintain accurate and up-to-date records within Salesforce, ensuring visibility and accountability for every account in your care.
• Represent the Natterbox brand with enthusiasm, clarity, and a high standard of professional care at all times.