Accounts Receivable Officer

Natterbox

Accounts Receivable Officer driving cash collection across our UK customer base. Ensuring overdue balances are pursued professionally and maintaining accurate records of customer communications.

Posted 6/18/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 per yearWebsite

About the role

Key responsibilities & impact

Drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally.
Accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications.
Ensure that cash is collected reliably and effectively, consistently hitting our monthly targets.
Pursue overdue balances proactively, ensuring no accounts fall through the cracks due to a lack of follow-up.
Maintain professional and effective customer communications, resulting in timely payment commitments.

Requirements

What you’ll need

Credit Control Expertise: Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently.
Dispute Resolution: Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns.
Customer-Centric Communication: Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments.
Prioritisation & Escalation: An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management.
Systems Proficiency: Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems.
AI & Tech-Savvy: A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to: Draft, refine, and improve customer communications. Analyse aged debt data to identify trends and facilitate rapid query resolution. Implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency.
You must have a valid right to work in the UK at the time of application. Please note that we are unable to provide visa sponsorship for this position.

Benefits

Comp & perks

Remote Working (UK, only)
25 days holiday increasing to 30 days. (after 2 year service)
A range of employee perks from Perkbox
EAP via Perkbox
After a successful probationary period, you will also receive
Private health insurance (currently with Vitality)
Share options
Note some of our benefits are non contractual and are provided at Natterbox’s discretion.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableCredit ControlDispute ResolutionBilling QueriesRecord ReconciliationCustomer Statement ManagementCollection ActivitiesAnalytical MindsetAI ToolsData Analysis

Soft Skills

Customer-Centric CommunicationWritten CommunicationVerbal CommunicationRelationship ManagementPrioritisationEscalationProblem SolvingAttention to DetailProfessionalismProactive Follow-up