Natterbox

Account Manager

Natterbox

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

About the role

  • Manage a portfolio of mid-level customers, building strong bonds with day-to-day users to ensure they are getting full value from our platform.
  • Take ownership of the renewal process and learn to identify opportunities where our products can further help a customer’s business grow.
  • Act as the voice of the customer within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
  • Use health metrics and usage data to guide customer conversations and help deliver regular Business Reviews that showcase the impact of our tools.
  • Work closely with Technical Account Managers and cross-functional teams to ensure smooth product adoption and help solve any challenges.
  • Maintain accurate and up-to-date records within Salesforce, ensuring visibility and accountability for every account in your care.
  • Represent the Natterbox brand with enthusiasm, clarity, and a high standard of professional care at all times.

Requirements

  • Minimum 1-2 years’ experience in an Account Management or similar role in a B2B SaaS environment.
  • Proven track record of managing renewals and driving upsell opportunities in a customer-facing, quota-carrying role.
  • Strong commercial acumen and the ability to confidently discuss ROI and value with senior customer stakeholders.
  • Excellent communication and relationship-building skills - both internally and externally.
  • Proficiency in using CRM tools (e.g., Salesforce), and understanding of customer health tracking and account planning.
  • Ability to work collaboratively across teams (Product, Sales, Support, etc.)
  • Passion for helping customers succeed and a genuine curiosity about how they use technology to solve business challenges.
Benefits
  • Hybrid working (with an expectation of 2 days minimum in a London office)
  • 25 days holiday increasing to 30 days, after 2 years
  • A range of employee perks from Perkbox
  • EAP via Vivup
  • After a successful probationary period, you will also receive
  • Private health insurance (currently with Vitality)
  • Share options
  • Note some of our benefits are non contractual and are provided at Natterbox’s discretion.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementrenewals managementupsell opportunitiescustomer health trackingaccount planning
Soft skills
communication skillsrelationship-buildingcommercial acumencollaborationcustomer success