Customer Service VA
Native Pest Management
contract
Posted on:
Location Type: Remote
Location: Colombia
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Salary
💰 $6 - $10 per hour
About the role
- Provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
- Handle many inbound calls to current and potential customers.
- Identify the needs of customers, resolve issues, and provide solutions.
- Identify and escalate issues to supervisors as needed.
- Schedule and plan services and appointments.
- Respond in a timely manner to customer calls, texts, voicemails and emails.
- Answer calls from potential new clients and schedule our sales team to meet with them for free inspections.
- Assist management, technicians and salespeople with day-to-day requests.
- Collect service payments from customers and call/text/email past due accounts.
- Communicate regularly with field technicians to coordinate service schedules and times.
Requirements
- Previous customer service experience preferred
- Strong high-speed Wi-Fi
- Good microphone/headset
- Good camera
- Call center experience strongly preferred
- Experience with customer relationship management (CRM) software strongly preferred
- Working knowledge of office software
- Entry-level knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs, etc.
- Must be able to type at a minimum of 40+ words per minute (WPM)
- Exceptional written, verbal, and interpersonal communication skills
- Bilingual in English/Spanish is preferred but not required.
Benefits
- 10 days of paid time (PTO) during the first year
- 6 US Holidays
- Paid Training
- Employee Referral Bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experiencecall center experienceCRM softwareGoogle Suitetyping (40+ WPM)
Soft Skills
communication skillsinterpersonal skillsproblem-solvingtime management