Native Pest Management

Customer Retention Specialist

• Handle customer complaints and concerns regarding our services
• Work with customers to find solutions to their issues by using problem-solving skills to identify and address the root causes of customer complaints
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Monitor customer accounts to identify potential issues that could lead to service cancellations
• Develop and implement strategies to improve customer retention rates
• Maintain accurate records of customer interactions and issue resolutions
• Displaying effective communication via multiple platforms directly with the customer
• Pro-actively reach out to clients to identify and address any concerns early in their customer experience with our company
• Assist in identifying trends in cancellation data

Retention Specialist

Account Executive

• Convert pre-qualified leads into new customers and turn existing clients into repeat business
• Answers and manages inbound/outbound sales calls
• Engage customers in conversation to qualify each call, build rapport, determine sales need and provide information on company products and services following call flow guidelines
• Attain Conversion goals of lead to call and positive action and other performance metrics including booking rate and monthly revenue sold
• Sells residential pest control services and other services aligned with standard operating procedures
• Creates service accounts for new customers
• Collects credit card on auto-pay for all new accounts sold
• Schedules inspections and/or quality control visits for sales inspectors and technicians
• Navigating multiple programs simultaneously, entering data real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation
• Attain Monthly Development Plan goals regularly
• Enters lead information into databases accurately
• Deliver top of the line assistance to current customers with our one-call resolution guarantee

Retention Specialist

Inside Sales Representative