Native Pest Management

Account Executive

• Convert pre-qualified leads into new customers
• Turn existing clients into repeat business
• Answers and manages inbound/outbound sales calls
• Engage customers in conversation to qualify each call
• Build rapport, determine sales need, and provide information on company products and services
• Attain Conversion goals of lead to call and positive action
• Sell residential pest control services and other services
• Create service accounts for new customers
• Collect credit card on auto-pay for all new accounts sold
• Schedule inspections and/or quality control visits for sales inspectors and technicians
• Navigate multiple programs simultaneously, entering data real time
• Deliver top of the line assistance to current customers

Inside Sales Representative

Customer Support

• Provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our services.
• Handle many inbound calls to current and potential customers.
• Identify the needs of customers, resolve issues, and provide solutions.
• Identify and escalate issues to supervisors as needed.
• Schedule and plan services and appointments.
• Respond in a timely manner to customer calls, texts, voicemails and emails.
• Answer calls from potential new clients and schedule our sales team to meet with them for free inspections.
• Assist management, technicians and salespeople with day-to-day requests.
• Collect service payments from customers and call/text/email past due accounts.
• Communicate regularly with field technicians to coordinate service schedules and times.

Inside Sales Representative

Customer Service VA