NationsBenefits

Recruitment

• Build and expand relationships with providers in assigned regions
• Lay groundwork with independent providers while preparing for onboarding of major retailers
• Conduct high-value in-person visits with priority providers
• Drive scalable onboarding through remote outreach and inside sales efforts
• Respond quickly and effectively to inbound provider requests
• Maintain long-term, trust-based relationships that encourage provider satisfaction and retention
• Ensure providers are prepared for network launch
• Collaborate with team members and support staff to manage provider lists and outreach campaigns

Provider Network Recruiter

Analyst

• Manage daily cash position and bank activity including deposits, payments, wires/ACH, Positive Pay, and account validations
• Coordinate with AP/AR to ensure accurate and timely processing
• Oversee daily cash movements, track flex activity, and prepare weekly forecasts
• Perform regular reconciliations of banking activity, payment platforms, and marketplace orders, including weekly TSE payment reconciliations
• Assist in cash flow forecasting and projecting short-term liquidity needs
• Support year-end audit process and deliver accurate cash and variance reports
• Drive process improvements and automation within treasury operations
• Execute ad-hoc projects as assigned to support the finance team

Senior Treasury Analyst

Call Center Representative

• Responsible for the day-to-day supervision of the call center operations workforce to ensure the highest levels of member experience service, productivity, and Member/Client satisfaction is achieved
• Perform assigned tasks that enable the constant monitoring of service levels and performance adherence that ensures efficient call volume handling
• Supervises agent adherence of all standard operating procedures, departmental policies, and Compassionate Care principles
• Ensures prompt attention and complete satisfaction of Member requests in a professional and timely manner with emphasis on first-call resolution achievement objectives
• Ensures inbound calls are answered in accordance with individual Client Brand Service Standards and consistently meets or exceeds Quality Assurance criteria requirements
• Knowledgeable of team members' KPI metrics and provides ongoing coaching to ensure process flow and team performance are aligned with goals and objectives
• Works with the Quality Assurance team to ensure proper servicing techniques are deployed and all Member interactions result in the highest levels of satisfaction and optimized Member benefit utilization
• Utilizes all dashboard tools and metrics to monitor and evaluate call flow, determine and adjust coverage based on business demands
• Provide direct agent assistance and respond to all requests for assistance and guidance
• Provide knowledge and in-depth advice for each line of business we serve; hearing, OTC, PERS, and Insurance
• Assist MEAs to resolve Member inquiries at the first point of contact, whenever possible, making it easy to do business with NationsBenefits
• Performs additional duties as assigned by Management based business demands

Call Center Operations Supervisor

Ecommerce

• Own Amplitude analytics implementation, reporting, and optimization across all digital platforms.
• Partner with UX designers and development teams to define tracking strategies, event taxonomy, and customer journey mapping.
• Deliver clear and actionable insights on conversion funnels, feature adoption, and retention trends to drive e-commerce growth.
• Support A/B testing and experimentation, ensuring metrics are aligned with business objectives.
• Translate complex data into compelling dashboards, presentations, and recommendations for stakeholders at all levels.
• Collaborate with product, marketing, and technology teams to optimize member experiences and reduce digital friction.
• Ensure data quality, consistency, and governance for all digital analytics initiatives.

Digital Experience Analyst

Customer Support

• Handle inbound calls from prospective members for Medicare Advantage plans by following approved script
• Make outbound calls to prospective members that have requested a callback
• Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner
• Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly
• Warm Transfer prospective members to designated telesales team(s)
• Obtain approved agreement (Scope of Appointment) from prospective members verbally and document in CRM
• Inform prospective members of available seminars and register them as needed through the CRM system
• Fulfillment of informational kits as requested by prospective members through the CRM system
• Follow all Federal, State, Cirrus and Clients policies and procedures

Provider Network Recruiter

Senior Treasury Analyst

Call Center Operations Supervisor

Digital Experience Analyst

Customer Service Representative – Prospective Members