Customer Service Representative

NationsBenefits

Customer Service Representative supporting NationsBenefits’ healthcare supplemental benefits platforms. Troubleshooting web, mobile, POS, and terminal issues while assisting customers by phone.

Posted 8/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Proficient in customer support with a strong understanding of mobile and web-app UI/UX troubleshooting. Capable of learning various systems quickly and effectively communicating with both onshore and offshore teams.

Highest-signal resume keywords

Customer Support ExperienceProficient With Microsoft OfficeKnowledge Of Atlassian SuiteHands-On Experience With POS TerminalsBilingual Preferred

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportUI/UX TroubleshootingBasic Technical ConceptsPoint Of SaleIOSAndroidFrontEndBackendVPNQuick Learning

Soft Skills

Organizational SkillsPatience In Communication

Tools & Technologies

Atlassian SuiteMicrosoft OfficeBenefits POS AppI9000s Terminal

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Answer customer calls and assist customers with their support needs
Troubleshoot mobile and web-app UI/UX issues with clients over the phone
Communicate patiently with clients
Communicate across teams
Learn various systems to support customer inquiries
Learn the fundamentals of each frontend portal
Become proficient in the Benefits POS app and associated i9000s terminal

Requirements

What you’ll need

High School diploma or equivalent
Preferable knowledge of Atlassian Suite (Jira and Confluence)
Proficient with Microsoft Office (Word, Excel, Power Point)
Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN
Quick learning capabilities
1-2 years of customer support experience
Ability to work with onshore and offshore teams
Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
Bilingual Preferred
Organizational Skills

Benefits

Comp & perks

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2013 🏥 Healthcare 💼 Consulting 📦 Logistics 💰 Private Equity Round on 2022-04 Healthcare
Consulting
Logistics NationsBenefits is a leading healthcare technology company that specializes in providing financial technology solutions and supplemental benefits management. The company offers a variety of services, including hearing care through NationsHearing, health and wellness products via NationsOTC, and meal delivery through NationsMarket. NationsBenefits also provides specialized services like emergency assistance, healthcare transportation, and personalized health guidance using artificial intelligence. Their proprietary platforms, including Benefits Pro™, facilitate member support, benefit configuration, and e-commerce transactions. NationsBenefits focuses on improving member outcomes, closing care gaps, and enhancing satisfaction through advanced analytics and custom programs.