National Safety Council

Account Manager

• Maintaining assigned partnership accounts and providing ongoing client support
• Developing and implementing client relationship management strategies
• Monitoring and assisting with partner commitments defined in the respective partnership agreement
• Communicating with partners to monitor client expectations and satisfaction
• Identifying new growth opportunities for each partner account to promote products and services
• Establishing efficient communication channels and liaising between partners and internal departments
• Recommending and implementing improvements to the management of partner relationships
• Handling client queries and finding innovative solutions for complex problems
• Monitoring sales performance metrics and facilitating timely interventions
• Performing recordkeeping, as well as preparing sales forecasts and reports

Strategic Partnership Account Manager

Digital Marketing

• Manage day-to-day operations of paid search, display, and social campaigns, including launches, budget oversight, tracking, reporting, and ongoing optimizations.
• Implement conversion tracking, event setup, and goal configuration in Google Analytics and Google Tag Manager.
• Prepare performance reports on web traffic, downloads, and campaign metrics for internal and external teams.
• Support additional marketing tasks and projects as needed.
• Develop and manage paid campaign strategies from concept through execution.
• Create marketing plans that align with business objectives and drive measurable results.
• Present strategies, vendor recommendations, and performance reviews to stakeholders.
• Monitor SEM trends and innovations to inform campaign improvements.
• Conduct market, competitor, and audience research to guide targeting and messaging.
• Analyze campaign data to provide actionable insights for short-term optimizations and long-term strategy.
• Use dashboards and reporting tools to communicate performance and recommend enhancements.
• Establish benchmarks and continuously measure campaign success.

Digital Marketing Specialist – Search Engine Marketing

Sales

• Directs and oversees the organization's sales function across all business lines, ensuring that established revenue goals are met
• Additionally, oversees the team responsible for providing customer support and administrative services to the sales team
• Develops customer services policies that assist the organization in meeting revenue and retention goals and ensure customer satisfaction with the organization's products, services, and support offerings
• Develops and implements sales plans and supports marketing initiatives to achieve the council’s objectives for products and services
• Leads and mentors sales team to enhance performance, increase professionalism and meet sales goals
• Implements best practices in sales techniques throughout the department
• Identifies new business initiatives and opportunities to help drive sales
• Provides leadership on large accounts in support of sales team to ensure relationships are fully optimized
• Represents customer voice across the organization to ensure marketing, communications and other stakeholders are appropriately aligned
• Develops and refines tactics for driving key account management strategy
• Builds a culture focused on innovating to enhance organizational efficiency to improve outcomes
• Supports organization’s efforts to further refine and fully utilize key sales channels
• Analyzes sales performance and adjusts strategy based on trends and needs
• Advises senior management on industry and customer updates and activities and provides well thought out ideas and recommendations to improve NSC’s position in the industry
• Coaches and directs the work of support representatives or assistants who are responsible of relieving the sales team of their administrative duties
• Directs work related to sales planning, analysis of current and prospective customers, the generation of reports tracking sales results, team performance and earnings, or other data points
• Oversee lead generation or qualification
• Tracks and analyzes team performance; provides reports on issues and resolutions to the leadership team
• Coordinates cross-functionally in the resolution of more complex issues or concerns

Director, Sales

Manager

• Management of NSC’s safety awards programs to align with organizational goals and industry trends.
• Oversee the end-to-end execution of awards initiatives, including program design, application processes, judging, and recognition events while also driving increased revenue through paid member awards.
• Elevate safety standards by continuously assessing and refining the awards program to ensure alignment with NSC’s mission and industry best practices.
• Deliver seamless program execution through comprehensive project planning, milestone tracking, and stakeholder coordination, resulting in timely and successful award cycles.
• Enhance program visibility and engagement by developing and executing targeted promotional strategies in collaboration with the GTM team, increasing nominations and awareness.
• Foster inclusive participation by expanding outreach to underrepresented groups and ensuring equitable access to awards opportunities.
• Strengthen stakeholder trust and collaboration through transparent communication, regular updates, and responsive support to nominators, applicants, and recipients.
• Cultivate strategic partnerships across departments and external stakeholders to amplify the reach and credibility of NSC’s recognition programs.
• Deliver high-impact recognition experiences by leading the planning and execution of NSC’s Awards Recognition programs at Congress and Spring Show, ensuring memorable and meaningful celebrations of safety excellence.
• Amplify awardee stories by producing compelling winner profiles and content for web, social media, and internal channels, reinforcing NSC’s thought leadership in safety.
• Ensure program integrity and efficiency by managing technical platforms (e.g., Submittable, Open Water), maintaining digital assets, and optimizing submission workflows.
• Generate actionable insights through data tracking and reporting on award outcomes, enabling continuous improvement and strategic decision-making.
• Mentor and manage the Senior Membership Awards Specialist, fostering professional growth and ensuring alignment with program goals.
• Develop an ongoing strategy to drive revenue growth and increased participation in paid member awards.

Awards Manager

• Drive measurable growth and impact in NSC’s Driver Safety and Driver Retraining programs
• Expand program reach and increase stakeholder engagement
• Ensure compliance with state laws and administrative rules
• Deliver timely and accurate RFP responses that result in new business wins
• Secure state approvals for curricula by coordinating cross-functional submissions
• Support marketing campaigns that increase program visibility and engagement

State & Court Program Development Manager

Bookkeeper

• Responsible for the accurate and timely processing of bi-weekly payroll using Paycom
• Serve as the subject matter expert for all payroll-related matters.
• Ensure compliance, accuracy, and confidentiality in payroll operations, including processing earnings and deduction codes, maintaining payroll records, and responding to employee inquiries regarding pay, taxes, and timekeeping.
• Provide general HR support, manage employee data in the HRIS system, manage all onboarding and offboarding tasks as outlined in our process, and contribute to internal HR communications.
• Support HR reporting, invoice processing, and cross-functional HR projects as needed.

Payroll & HR Specialist

Project Manager

• Responsible for project: scope, RFP, stakeholders, weekly status report, invoices, budget, SME’s, vendor resources and time lines to ensure on time delivery of all products within budget.
• Represent PD in the pilot testing process, including managing feedback and the revision processes with stakeholders, SME’s and vendors.
• Responsible for QC/ QA of all project deliverables, ensuring new/ revised training programs comply with NSC quality standards.
• Responsible for operating with broad latitude in communicating with vendors, Practice Area, Accounting, and Purchasing regarding project matters.
• Responsible for regular reporting on project status to the PD team, Project Area, and others as identified.
• Communicate with stakeholders, SME’s and vendors on project status, prepare and facilitate project meetings, escalate issues, and take corrective actions in a proactive manner to manage project risk.
• Define/ maintain procedures for file retention, deletion, protection, and security.
• Minor updates, revisions and maintenance on programs as determined by project scope.
• Select, evaluate, and manage vendors and maintain a vendor pool.
• Responsible for safety as outlined in the Safety Manual. Follows safety policies and practices specific to job/position and level.

Senior Project Manager

Director

• Lead NSC’s Training product management team; manage diverse training product portfolio; lead short and long-range planning for multi-faceted curriculum; optimize operational execution within product development, production, and ongoing management.
• Oversee NSC’s training products including Defensive Driving Course, First Aid, Workplace Training, and others.
• Report to the EVP of Training and play leadership role in business, portfolio, and product strategy; set direction; form and manage partnerships; bring voice of the customer; build high-performing product management organization.
• Build processes and go-to-market approaches; direct execution of functional strategy; develop strategies for and lead programs with significant impact; influence senior leaders; manage employees; program budget creation and management.
• Support execution of product portfolio strategy; collaborate with SMEs to analyze training needs; translate complex content into engaging learning experiences.
• Drive operational execution within product development, production and commercial functions; design and implement product development and commercialization plans.
• Maintain market knowledge and competitive intelligence; establish Product Development Roadmap; set Operational Goals and Metrics; oversee content development and publishing process using authoring tools and LMS; prepare and ensure adherence to company operating budget.
• Outreach: present at/attend industry meetings; participate/lead interactions with business partners; identify and interact with external SMEs; bring Voice of Customer; participate in trade shows.
• Relationship Management: directly manage team members; influence cross-functional team members; support environment appreciating diversity; relay info; build consensus; communicate with other NSC initiatives for dissemination and cross-collaboration.

Director, Training Product Development

Customer Support

• Provide quality customer service to students, instructors, and stakeholders
• Register enrolled individuals and process credit card payments over the phone
• Enter student and class records into system to ensure accurate reporting
• Conduct inbound customer service calls from multiple program queues meeting performance metrics
• Use call flows and reference materials to identify issues and resolve inquiries
• Apply empathy and service techniques to defuse situations and avoid escalation
• Communicate through chat and email to research and resolve enrollment/completion issues
• Input student data and process live credit card payments while maintaining PII and PCI compliance
• Document customer interactions with account notes in business systems
• Place outbound calls to answer questions, complete registration, or process transactions
• Promote self-service options and customer engagement
• Process returned mail in business systems
• Complete other duties as assigned

Customer Service Representative

Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned.

Customer Service Representative, Spanish/Portuguese

The Government Affairs Manager, State will be a part of a dynamic team that juggles many issues at once, this person manages NSC legislative, regulatory, and policy development at the state level (and local level as needs arise). This person is accountable for: Advancing NSC legislative and regulatory priorities and identifying strategic opportunities for NSC at the state level. Developing NSC policy positions to set strategy and manage the communication of NSC policies to key state government, private sector, and other related audiences. Identifying and managing relationships with partner organizations to maximize NSC legislative and regulatory effectiveness and reach. Juggling multiple issues at the same time. Working collaboratively with NSC team members.