National Safety Council

Bookkeeper

• Responsible for the accurate and timely processing of bi-weekly payroll using Paycom
• Serve as the subject matter expert for all payroll-related matters.
• Ensure compliance, accuracy, and confidentiality in payroll operations, including processing earnings and deduction codes, maintaining payroll records, and responding to employee inquiries regarding pay, taxes, and timekeeping.
• Provide general HR support, manage employee data in the HRIS system, manage all onboarding and offboarding tasks as outlined in our process, and contribute to internal HR communications.
• Support HR reporting, invoice processing, and cross-functional HR projects as needed.

Payroll & HR Specialist

Project Manager

• Responsible for project: scope, RFP, stakeholders, weekly status report, invoices, budget, SME’s, vendor resources and time lines to ensure on time delivery of all products within budget.
• Represent PD in the pilot testing process, including managing feedback and the revision processes with stakeholders, SME’s and vendors.
• Responsible for QC/ QA of all project deliverables, ensuring new/ revised training programs comply with NSC quality standards.
• Responsible for operating with broad latitude in communicating with vendors, Practice Area, Accounting, and Purchasing regarding project matters.
• Responsible for regular reporting on project status to the PD team, Project Area, and others as identified.
• Communicate with stakeholders, SME’s and vendors on project status, prepare and facilitate project meetings, escalate issues, and take corrective actions in a proactive manner to manage project risk.
• Define/ maintain procedures for file retention, deletion, protection, and security.
• Minor updates, revisions and maintenance on programs as determined by project scope.
• Select, evaluate, and manage vendors and maintain a vendor pool.
• Responsible for safety as outlined in the Safety Manual. Follows safety policies and practices specific to job/position and level.

Senior Project Manager

Director

• Lead NSC’s Training product management team; manage diverse training product portfolio; lead short and long-range planning for multi-faceted curriculum; optimize operational execution within product development, production, and ongoing management.
• Oversee NSC’s training products including Defensive Driving Course, First Aid, Workplace Training, and others.
• Report to the EVP of Training and play leadership role in business, portfolio, and product strategy; set direction; form and manage partnerships; bring voice of the customer; build high-performing product management organization.
• Build processes and go-to-market approaches; direct execution of functional strategy; develop strategies for and lead programs with significant impact; influence senior leaders; manage employees; program budget creation and management.
• Support execution of product portfolio strategy; collaborate with SMEs to analyze training needs; translate complex content into engaging learning experiences.
• Drive operational execution within product development, production and commercial functions; design and implement product development and commercialization plans.
• Maintain market knowledge and competitive intelligence; establish Product Development Roadmap; set Operational Goals and Metrics; oversee content development and publishing process using authoring tools and LMS; prepare and ensure adherence to company operating budget.
• Outreach: present at/attend industry meetings; participate/lead interactions with business partners; identify and interact with external SMEs; bring Voice of Customer; participate in trade shows.
• Relationship Management: directly manage team members; influence cross-functional team members; support environment appreciating diversity; relay info; build consensus; communicate with other NSC initiatives for dissemination and cross-collaboration.

Director, Training Product Development

Customer Support

• Provide quality customer service to students, instructors, and stakeholders
• Register enrolled individuals and process credit card payments over the phone
• Enter student and class records into system to ensure accurate reporting
• Conduct inbound customer service calls from multiple program queues meeting performance metrics
• Use call flows and reference materials to identify issues and resolve inquiries
• Apply empathy and service techniques to defuse situations and avoid escalation
• Communicate through chat and email to research and resolve enrollment/completion issues
• Input student data and process live credit card payments while maintaining PII and PCI compliance
• Document customer interactions with account notes in business systems
• Place outbound calls to answer questions, complete registration, or process transactions
• Promote self-service options and customer engagement
• Process returned mail in business systems
• Complete other duties as assigned

Customer Service Representative

Responsible for providing quality customer service to various parties including students, instructors, and other stakeholders. Interact directly with individuals who are enrolled in NSC courses by registering their information and processing credit card payments over the phone. Also responsible for entering student and class records into the system to ensure accurate reporting. Conduct inbound customer service calls from multiple program queues meeting defined performance metrics, quality and customer satisfaction standards, and satisfying all program regulatory requirements. Use call flows, reference materials, and program training to identify issues, apply problem-solving skills, and appropriately handle customer inquiries. Apply empathy, listening, and service techniques to defuse situations and avoid call escalation. Provide specific and unique program/schedule information accurately to customers. Efficiently communicate through chat and email to research and resolve enrollment/completion issues. Accurately input student data and process live credit card payments while maintaining PII and PCI compliance. Clearly and concisely document customer interactions with account notes in business systems. Respond to customer messages; place outbound calls to customers to answer general questions, complete registration, or process other routine transactions. Consistently promote self-service options and customer engagement to meet team goals. Proactively and swiftly communicate repetitive or widespread customer concerns to management for resolution. Promptly process returned mail-in business systems to reduce costs associated with outdated address data. Complete other duties as assigned.

Customer Service Representative, Spanish/Portuguese

Manager

The Government Affairs Manager, State will be a part of a dynamic team that juggles many issues at once, this person manages NSC legislative, regulatory, and policy development at the state level (and local level as needs arise). This person is accountable for: Advancing NSC legislative and regulatory priorities and identifying strategic opportunities for NSC at the state level. Developing NSC policy positions to set strategy and manage the communication of NSC policies to key state government, private sector, and other related audiences. Identifying and managing relationships with partner organizations to maximize NSC legislative and regulatory effectiveness and reach. Juggling multiple issues at the same time. Working collaboratively with NSC team members.

Payroll & HR Specialist

Senior Project Manager

Director, Training Product Development

Customer Service Representative

Customer Service Representative, Spanish/Portuguese

Government Affairs Manager – State